Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

St John of John of God Richmond Hospital is a highly regarded private mental health hospital northwest of Sydney providing comprehensive and holistic mental health care services in a tranquil setting. SJOG Richmond has had a long legacy of providing specialist trauma care to our military and first responders. The hospital also offers a range of mental health services for inpatient and outpatients.

Your role
We are seeking applications for a Manager Administrative Operations to join our Patient Services Administration team at North Richmond NSW, on a permanent full-time basis.

This role manages a diverse number of caregivers across all non-clinical administrative areas, coordinating rosters as well as making efficient use of the resources available and using the skills of the team to provide the best all round administrative service to the hospital.

The Position

• Oversee the reception and administration teams for: The main hospital, Medical Centre practice management, Counselling & Therapy Centre, Ward Clerks, Health Information Services, billing and debt collection liaison with Group Accounts Receivables, other non-clinical administrative roles throughout North Richmond Hospital.
• Monitor the provision of exceptional customer service to patients, fellow caregivers and visitors.
• Ensure appropriate training is provided to caregivers to enable caregivers to be trained up across areas to ensure appropriate support to cover periods of leave and caregiver absences.
• Manage productivity and staffing levels across all administrative areas in accordance with budget.
• Liaise with other managers to ensure appropriate delivery of administrative services.
• Work collaboratively with the Shared HIS Centre to ensure that all the health records are scanned with all the information required for coding, in accordance with SLAs.
• Review and monitor administrative systems, processes and procedures
• Responsible for data collection management i.e. clinical indicator management/reporting.

The ideal candidate will bring at least five years' experience in a senior health service operations or administrative role, along with proven success in managing front line health service teams

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $103,303 to $114,732 per annum, plus 12% Superannuation
• Permanent full-time, working 38 hours per week
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

For all enquiries contact David Burns, Chief Executive Officer on 0406 477 772.

If suitable candidates are identified advertisement may close prior to listed date

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.