ABOUT THE ROLE
As a Client Support Representative - Team Admin based at our new office in Kallangur, you'll play a key role in supporting our local clients and allied health team.
You'll provide high-level admin support to clinicians, clients, and external providers, where triaging enquiries, coordinating supports, and maintaining records are central to helping smooth the delivery of services. You'll work closely with the clinical team and report to the Regional Manager, Kate.
The role is an excellent opportunity to apply your admin and customer service skills in a meaningful, health-focused role.

KEY RESPONSIBILITIES

• Be the welcoming first point of contact for clients, visitors and team members, whether over the phone, via email, or in person.
• Provide day-to-day admin support to your local allied health team.
• Maintain accurate client records, coordination scheduling of appointments efficiently and maintain good data entry across systems.
• Assist with coordination of stock, office supplies, and general tidiness.
• Support internal communication and manage messages and tasks across teams.
• Participate in team meetings and assist with workflow adjustments when needed.
• Help improve administrative processes and support quality improvement initiatives.
• Contribute to a positive and professional office environment.

For more information or to request the position description, contact Senior Talent Partner Tess Veliz at 0423 181 749 or via email at tess.veliz@national360

ABOUT YOU

• 2+ years of experience in a customer-facing or administrative role.
• Experience using booking systems and maintaining data accuracy.
• Proficient with MS Office (especially Word & Excel).
• Excellent written and verbal communication skills.
• Excellent attention to detail and strong task prioritisation skills.
• A calm and helpful approach when juggling competing tasks.
• Previous experience in allied health or NDIS setting is highly regarded.
• Willing to work from our new Kallangur office, with some flexibility to work from home.

ABOUT NATIONAL 360
Founded in 2006 by Heidi Long, National 360 has grown into one of Australia's leading providers of community-based allied health services. With 22 offices across six states, we're known for our strong local connections and commitment to quality care. As an NDIS-registered provider, our team delivers services in Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, and Early Childhood Intervention.

360 BENEFITS
As part of our team, you'll have access to our 360 YOU and 360 Champions programs, which include:

• Generous Paid Parental Leave & Purchased Leave entitlements.
• 24/7 access to mental health and medical support for you and your family.
• Fitness Passport and regular wellness initiatives led by our Wellbeing Committee.
• Discounted private health insurance premiums and full excess coverage for planned or emergency hospital stays.
• A Work laptop.
• Novated leasing.
• Pet-friendly offices.
• Team-building events and funds for team celebrations.

For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/360-benefits-rewards/

OUR COMMITMENT TO YOU
National 360 is committed to responding to all candidates who apply, regardless of the outcome. We strive to ensure that every candidate is treated with fairness and receives clear, timely communication throughout the recruitment process.
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national originor ethnicity. We believe each person's uniqueness makes us even better at the work we do.