• Part time (0.8FTE) ongoing position
• Salary range: $101,869 - $118,844 (pro rata) plus super plus salary packaging
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role
This role leads and supervises the Operations team to ensure the quality delivery of legal assistance services to our organisation and practice partners, including private practitioners, community legal centres, the courts and members of the community.

You will also support VLA staff and internal and external stakeholders to apply Victoria Legal Aid's (VLA) guidelines, policies and standards, and inform and support training development and delivery in Operations team.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
As our ideal candidate, you will possess:

• Ability to supervise, lead and motivate a team with diverse skills and experience.
• Highly developed skills in building and sustaining relationships with a network of key internal and external stakeholders.
• Highly developed interpersonal skills with the ability to work both autonomously and collaboratively in both multi-functional and cross organisational teams.
• Ability to identify and lead initiatives and service improvements to achieve organisational goals.
• Excellent organisation skills, including the ability to meet deadlines, apply initiative, problem solve, and delegate where appropriate.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• Focus on work-life balance including flexible working arrangements
• Hybrid work from home & office model
• Training and professional development opportunities
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
• Opportunity to join Myki Commuter Club(and salary package the cost)
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
• Access to discounted Private Health Insurance

How to apply
To be considered for this role, please submit your current resume and a cover letter addressing the following key selection criteria:

1. Ability to supervise, lead and motivate a team with diverse skills and experience.
2. Highly developed skills in building and sustaining relationships with a network of key internal and external stakeholders.
3. Ability to identify and lead initiatives and service improvements to achieve organisational goals.

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

For further information, please review the attached position description or contact Andrew Musgrave, Operations Manager on (03) 9606 5250 or [email protected].

No agency applications will be accepted.

Applications close by 11.59pm on Sunday 17 August 2025.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.