IT Systems & Support Specialist – Own Internal IT Support, Systems & Delivery Across the Business

Location: Sydney CBD (Full-Time | 5 Days In-Office)
Salary: $80,000 – $85,000 + Super
Reporting To: Head of Infrastructure and Cybersecurity

Join Australia's #1 Property Investment Group
At Freedom Property Investors, we’re on a mission to help busy, everyday Australians build wealth safely through property. With over 10,000 members served, 300+ full-time team members, and 2,000+ five-star Google reviews, we pride ourselves on being the industry leaders in investment-grade property. We’re now looking for a highly capable IT Systems & Support Specialist to join our Sydney HQ team. In this hands-on role, you’ll take full ownership of all internal IT systems support — from daily troubleshooting and onboarding to device management, user setup, cloud configurations, AV, and hardware optimisation. You’ll be the go-to person for the systems that keep our business running.

About the Role
This is not a help desk role — this is an ownership role. You’ll be responsible for all Level 1 and 2 internal IT support across the company, including:

Desktop, hardware, and endpoint troubleshooting

Google Workspace, Microsoft 365, Azure AD and Intune admin

PowerShell scripting and process automation

Staff onboarding/offboarding and device lifecycle

AV support, security best practice, and documentation

Full hardware walkthrough and optimisation across all desks, TVs, meeting rooms, and common areas

Liaison with building management and third-party vendors
This is a full-time, in-office role based in our Sydney CBD headquarters — 5 days a week. You’ll work closely with department leaders and users of all levels. You’ll be expected to not just maintain the environment — but improve it.

What You’ll Be Doing

Deliver hands-on Level 1 and Level 2 support across desktop, software, and network

Troubleshoot both Mac and Windows environments

Maintain and administer user accounts via Azure AD, M365, Intune, and Google Workspace

Write and run scripts using PowerShell and GAM for user and system automation

Set up and decommission user accounts, devices, and licenses

Support onboarding and offboarding of team members, including equipment prep and orientation

Conduct a full office-wide hardware and device review — desks, docks, TVs, AV, cords, and peripherals — and implement best practice setup standards

Maintain and proactively monitor all office hardware setups to ensure standards are sustained

Manage and support Logitech-based meeting room AV setups

Monitor and uphold BYOD policies and basic endpoint security standards

Work with third-party vendors on escalations, licensing, and purchasing

Maintain IT documentation — user guides, setup checklists, FAQ, systems config

Support ongoing IT projects, upgrades, and system improvements

Act as point of contact for building-related IT infrastructure (network cabling, AV, Wi-Fi, etc.)

What You’ll Need

5+ years in Level 2 desktop or internal IT support roles

Strong experience across Windows, MacOS, and Google Workspace

Proven knowledge of Microsoft 365, Azure AD, Intune, and Autopilot

Experience scripting and automating with PowerShell and GAM

Hands-on experience setting up and managing hardware across a commercial office (desks, docks, TVs, AV)

Comfortable managing internal IT support in a BYOD and hybrid tech environment

Solid documentation skills — checklists, runbooks, basic user guides

Excellent communication and support skills across all user levels

Personally accountable — takes ownership and solves problems

Coachable and open to feedback — always improving

Highly organised, with strong task follow-through and time management

Comfortable working in a fast-paced, high-expectation culture

ITIL Foundation and relevant certifications preferred

Do Not Apply If…

You’re only comfortable supporting a single system or OS

You prefer ticket-based service desks and siloed support

You don’t want to be in the office daily — this is a full-time, in-office Sydney HQ role

You avoid documentation or hands-on work

You’re not comfortable solving issues independently and proactively

Your Scorecard (KPIs)

Resolution Time – Support issues acknowledged within 1 hour and resolved within agreed timelines

System Uptime – AV, Wi-Fi, login and endpoint availability above 99.9%

Onboarding Delivery – Setup completed with all accounts, access, and gear ready day 1

Hardware Standardisation – All desks, meeting rooms, and AV setups optimised and maintained to best practice

Documentation – All key systems and processes documented and accessible

User Satisfaction – Team feedback indicates confidence in internal IT support

What You’ll Get
💰 $80K–$85K base + super
📦 Full ownership of internal IT systems, support, and onboarding
🏢 Full-time, 5-days-a-week in-office role at our Sydney CBD HQ — no remote/hybrid

How to Apply
Submit your CV and a short cover letter outlining your IT systems and support experience. Shortlisted candidates will be contacted directly.