Be Part of Something Bigger

The City of Melville is proud to launch MelSafe – our renewed and reimagined community safety service model for delivering professional, community-focused safety and compliance services across our city.

MelSafe is more than just a name change, we’re building a modern, unified response model where technology, visibility, and intelligence-led operations come together to support safer streets and stronger communities. In everything we do, we focus on our values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant and sustainable future.

About the Role

The City of Melville is on the lookout for an experienced Team Leader to guide, support and inspire our team of MelSafe Operations Response Officers who help keep our community safe 24 hours a day, 7 days a week.

As Team Leader, you’ll be a key player in overseeing the day-to-day deployment of our MelSafe Operations team, providing on-the-ground leadership, mentoring and operational oversight.

From coordinating patrols using real-time data, to ensuring reports and investigations are accurate and lawful, you’ll combine people leadership with technical know-how in a fast-paced and varied role. You’ll also support the ongoing development of officers, ensuring high service standards and a strong team culture of safety, learning and respect.

This is more than just a supervisory role, it’s an opportunity to shape a high-performing, community-focused frontline team.

Location: City of Melville Operations Centre

Salary: $93,877.27 to $100,783.71 pro-rata p.a. + 12% Super

Shift Payments (in addition to salary base): Night Shift (Weekdays): $100 per eligible shift, Weekend Shift (Saturday or Sunday): $150 per eligible shift) *subject to change

Employment Type: 3 Year Fixed Term, Full Time, 2 positions available

What You’ll Be Doing

Lead, mentor and support frontline MelSafe Operations Response Officers

Coordinate daily operations and responses across all shifts, ensuring incident response protocols are followed

Manage real-time incidents using dispatch software

Responding to escalated complaints with empathy and professionalism

Managing rosters, team performance and operational requirements

Collaborating with emergency services, internal stakeholders and external partners as needed

Work a 7 on 7 off roster, alternating between day and night shifts

What We’re Looking For

Proven leadership experience in a field-based, operational or enforcement environment

Sound understanding of local laws, evidence gathering and compliance

Strong people and communication skills, especially in high-pressure situations

Confidence using patrol and reporting technologies (GPS, Body Worn Cameras, CAD)

A practical mindset and ability to stay calm and clear-headed when things get busy

Essential Requirements

‘C’ Class Driver’s Licence

National Police Clearance or willingness to obtain

Leadership experience in a safety, enforcement or operational field

Solid knowledge of local laws and investigative procedures

Strong communication and people management skills

Having a Security Officer Licence (WA) and experience in ranger or local government operations, relevant compliance or animal handling training will be highly regarded

As part of the MelSafe team, you’ll be equipped with:

A fully integrated Computer Aided Dispatch (CAD) system that makes it easier than ever to manage jobs, document incidents, and track outcomes in real time

State of the art body-worn cameras that improve transparency, officer safety, and evidence collection in the field

Advanced License Plate Recognition (LPR) technology to assist with vehicle related investigations and proactive patrol efficiency

Brand new and modern electric fleet, including high-tech Tesla patrol cars, giving you the tools to work smarter and safer

Enhanced personal protective equipment tailored to the needs of officers working in dynamic environments

How to Apply

Apply online via the Apply button and provide a comprehensive resume and cover letter (no more than 2 pages) demonstrating fulfilment of essential requirements outlined in the Position Description attached.

Closing Date: Friday, 15 August 2025, 11.59PM AWST.

For further information about this position, please contact: Andrew Cook, Service Lead - MelSafe Operations on 08 9364 0646.

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s benefits!

Be part of an award-winning, Inclusive Employer recognised for creating diverse, accessible, and welcoming workspaces

Free Membership to our LeisureFit Centres

Free On-Site Parking

Never work on your Birthday again – by taking advantage of special Birthday leave*

Paid Parental Leave*

2 additional days of Annual Leave + Purchased Annual Leave options - take up to 10 weeks off per year*

Superannuation package co-contribution up to 15%*

Salary Packaging and Novated Leasing Options*

Structured and supportive professional development, and study assistance programs*

Access to Wellness and Employee Assistance Programs

An active social club to connect with colleagues and make lifelong friends

*Conditions apply. Please reach out for more information.

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

To be considered for a permanent position, you must be an Australian citizen or hold permanent residency. For fixed-term or casual roles, you must have unrestricted work rights in Australia for the duration of the appointment.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.