Key responsibilities will include, but not be limited to:

• Maintain the integrity of Council databases in accordance with council policies, relevant legislation and regulations, including but not limited to;

Processing land database adjustments

Updating rate and utility charges

Maintaining the name and address register

Processing of rate and water certificates

Maintain portal for electronic delivery of notices.

• Provide high level of administrative support to internal and external stakeholders, to maintain service standards and meet Council objectives.
• Respond to general enquiries across all communication channels, ensuring prompt, accurate and professional responses.
• Apply policy to rates and services processes as required by relevant legislation and acts.
• Contribute to an environment of continuous improvement, including providing input into the development and review of procedures and processes across the function.
• Contribute to achieving team objectives, work effectively as a team member and provide assistance to other team members as necessary to contribute a multi skilled environment.

About You:

• Proven experience in an administrative support position, with a demonstrated ability to work collaboratively within a team environment. Actively contributes to team development through cross-skilling initiatives.
• Knowledge or ability to quickly acquire knowledge of Council's property, rating, and water billing system modules, including property, rates, name and address, procedures, guidelines, and statutory regulations within Local Government.
• Developing ability to deal with difficult situations, clearly articulate issues, negotiate outcomes and resolve problems, with an attitude to take personal responsibility for promptly handling and resolving workplace tasks
• Sound time management skills including the ability to set individual operational priorities, schedule resources and organise work.
• Ability to adapt to changing work environments and/or conditions while maintaining a positive attitude and a commitment to continuous improvement.

In addition to the above, we also offer the following benefits:

• Base hourly rate of $43.72
• May be eligible for salary sacrificing options.
• Membership to lifestyle benefits program including corporate discounts.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Want to know more about this role?

View the Position Description (PD) for this role in the document attachments.

How to apply:

Prepare and submit your cover letter and resume, outlining your relevant experience for this role. If applying for this job via a 3rd party job board such as SEEK, LinkedIn etc. you will be redirected to the Mackay Regional Council Careers (eRecruit) website to apply. Follow the prompts to submit your application (the eRecruit Job Application Quick Reference Guide or the eRecruit Job Applicant Guide can assist).

After submitting, you will receive an automated confirmation email. Should you not receive this, please ensure you have submitted your application and your email address on your account is correct.

Applications Close:

Thursday, 14 August 2025

***Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.