Company description:

Department of Communities and Justice

Job description:

Senior Client Service Officer (Specialist)
HOMES NSW

• Location - Dubbo
• Employment type - Ongoing Full-Time opportunity with career progression opportunities
• Clerk Grade 5/6, Salary - $99,398- $110,271 pa, plus employer's contribution to superannuation and annual leave loading

About Us

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs.

Your role

As a Senior Client Service Officer (Specialist), you'll play a hands-on role supporting individuals with complex support and housing needs. You'll help improve access to essential services and contribute to more sustainable housing outcomes.

This is a meaningful opportunity to contribute to real change, supporting people facing disadvantage and working as part of a team that values inclusion, respect and integrity.

What you'll do

• Provide tailored advice and referrals to assist clients with complex support and housing needs in accessing appropriate support services.
• Work collaboratively with Client Service Officers, internal specialists and external service providers to develop innovative strategies to deliver improved client outcomes and overcome barriers to access.
• Coordinate and monitor case management plans in consultation with relevant professional specialists, agencies and service providers.
• Build and sustain local partnerships with local service providers to support community wellbeing.
• Identify training and development needs for client service teams and provide on the job training, mentoring and guidance to client service staff to ensure client's needs are understood and appropriately met

What we're looking for

• Strong interpersonal and communication skills to support clients with diverse and complex needs
• Demonstrated ability to build partnerships and work collaboratively across services
• A current NSW driver's license and willingness to travel

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Please also include a response to the following two target questions:

1. Tell us a time when you managed a complex situation that required you to involve a stakeholder to deliver an outcome
   
   
2. Tell me about a time where you had to manage multiple deadlines. How did you do it and what systems or strategies did you use to ensure all tasks were completed

Applications close 11:59pm AEST Sunday August 24, 2025

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Ashley Bosier on 0459 280 290 or email [email protected]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on (02) 8688 8950 or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.