About KBA Insurance Repairs

As one of the most respected builders specialising in insurance repairs, KBA Insurance Repairs ensures every project is handled with utmost diligence, from inception to completion. Our engagement by insurance companies testifies to our trustworthy approach, which we exercise by working collaboratively with all stakeholders. We prioritise transparent communication, cost-effective methods, and safety, ensuring every project’s success. Our commitment to providing top-notch quality repairs has consistently distinguished us from the competition.

The Opportunity

If you are looking for a new challenge or to take the next step in your career, this could be the opportunity you have been looking for. We are looking for a confident, happy, and well-organised person to work within our make safe team. You will be responsible for triaging claims, allocating trades, communication with owners and insurers and follow ups.

The successful candidate will thrive in a fast-paced environment, within a well-supported team. A passionate individual who thrives on helping people. You will be dealing with customers, clients and internal & external stakeholders.

Responsibilities include, but are not limited to:

Maintain client and customer satisfaction, adhering to contract requirements and Service Level Agreements (SLA’s)

Triaging and allocating emergency Make Safe works and follow through

Issuing Work Orders, updating file notes, internal and external systems, and managing communication with the claims managers, assessors, and repair supervisors.

Building and maintaining relationships with trade contractors, internal stakeholders and leaders.

Liaising with Supply Chain Officers to ensure trade availability, monitor service levels, and manage trade workload.

Reviewing and approving reports, scope of works and invoices.

Ensuring compliance with Health, Safety, Quality Management policies and procedures, WHS, and insurance requirements.

Adapting to temporary changes in processes and responsibilities during high claim volume or extreme weather events.

Responding to enquiries and complaints, and escalating issues as needed.

Perform other reasonable duties as directed by the Make Safe Manager

Required Skills and Experience:

Strong organisation skills with the ability to manage workload effectively using provided tools and methods

The capacity to maintain high attention to detail and quality under pressure, meeting time-based KPIs

A positive and dynamic personality, with lateral thinking and reasoned decision-making abilities

Excellent verbal and written communication skills.

Autonomous work ethic with the ability to accurately predict monthly financial outcomes

Capability to build rapport with all stakeholders, working cooperatively to achieve common objectives

Proficiency in Microsoft Suite

Building knowledge highly advantageous

Structural restoration knowledge highly advantageous

You will be supported by a positive, diverse team, amazing culture and be presented further career opportunities within the business. We also offer an Employee Assistance Program to you and your family.

Please attach a cover letter and your resume outlining your experience and why you want to be our next superstar!