The Venue

Flinders Street Wharves (FSW) will feature multiple indoor and outdoor dining spaces and bars including a rooftop bar designed for special events with a focus on tourism event attachments. The venue is centrally located in the heart of Townsville.

FSW will also include a new overwater restaurant and bar, The Docks, will be the first of its kind in North Queensland and will offer a more elevated experience with a Mediterranean inspired feel.

About the Role

We are seeking an experienced and hands-on HR professional to join our team as we prepare to launch an exciting new hospitality pub and floating pontoon restaurant in North Queensland. This is a key operational role focused on award compliance, recruitment of frontline team members, and supporting a positive and productive workplace culture.

Key Responsibilities

Coordinate end-to-end recruitment for roles (e.g., bar staff, kitchen, floor staff, events, functions)

Draft and manage job advertisements and liaise with recruitment platforms

Screen candidates, schedule interviews, and support onboarding and induction processes

Interpret and apply relevant hospitality awards and ensure compliance with Fair Work requirements

Liaise with the accounts/payroll provider to ensure correct setup and pay rate alignment

Support rosters and staffing levels in line with business needs and award requirements

Maintain employee records and ensure documentation is up to date and compliant

Provide day-to-day HR support to team members and supervisors on staffing and workplace matters

Assist in developing and implementing workplace policies and procedures

Support workplace culture and communication during pre-opening and post-opening stages

About You

Minimum 3 years’ experience in a generalist HR or recruitment role, ideally in hospitality or retail

Strong working knowledge of relevant modern awards (e.g. Hospitality Industry (General) Award)

Confident liaising with payroll and finance personnel (but not required to process payroll)

Demonstrated experience recruiting frontline staff at volume

Excellent interpersonal, communication, and organisational skills

High level of integrity, discretion, and a team-focused attitude

Ability to work flexibly and adapt to the pace of a new venue opening

Desirable

HR or business-related qualification

Experience with Tanda

Knowledge of workplace health and safety considerations in hospitality

Reporting To

Venue General Manager / Owners

If you would like to know more about the role, please reach out to Grant on 0438952439 or [email protected]