About the role

As a Sales Consultant, you will be responsible for delivering exceptional customer service,

assisting clients in selecting and purchasing products, and achieving sales targets. This role

requires a strong knowledge of flooring and window furnishing materials, current trends,

and installation processes, alongside excellent communication and sales abilities.

Key responsibilities

1. Customer Consultation:

Greet and engage customers in the showroom or via phone/email.

Understand customers' needs and preferences regarding product options.

Provide expert advice on various types of flooring materials (e.g., hardwood, laminate, carpet, vinyl, tile) or window furnishing options and their suitability for different applications.

2. Product Knowledge:

Maintain up-to-date knowledge of products, including features, benefits, and installation requirements.

Stay informed about industry trends, new products, and competitor offerings.

3. Sales and Quoting:

Offer product recommendations based on customer needs, budget, and design preferences.

Prepare detailed quotes, including product costs, installation fees, and any additional services. Negotiate pricing and terms to close sales while ensuring profitability.

4. Order Processing:

Process customer orders accurately and efficiently.

Coordinate with suppliers and vendors to ensure timely delivery of products.

Follow up on order status and address any issues or delays.

5. Customer Service:

Address customer inquiries, concerns, and complaints promptly and professionally.• Provide after-sales support, and warranty claims.

6. Sales Targets and Reporting:

Meet or exceed individual and team sales goals.

Track sales performance and maintain accurate records of transactions and customer interactions.

7. Showroom Maintenance:

Ensure the showroom is well-organized, clean, and displays products effectively.

Update showroom displays with new products and promotional materials.

8. Professional Development:

Participate in Carpet Court academy training programs to enhance product knowledge and sales skills.

Attend industry events and trade shows to stay current with market trends.

Applicant requirements

Positive, dynamic, and friendly customer service focused attitude.

Excellent oral and written skills and solid basic maths skills.

Punctual, well-presented and strong time management skills.

Valid Driver’s Licence.

Working conditions & Benefits

Full-time position with requirement to work Saturday fortnightly (i.e. every second Saturday) and occasional out-of-hours retail work.

May involve extended periods of standing and the lifting of flooring samples or products.

Long-term, full-time employment with a well-established employer who also operates Carpet Court in Hoppers Crossing.

Monthly commission based on performance, rewarding high achievers with additional earning potential.

Spacious showroom with an extensive range of quality products to assist with sales.

Work in a friendly, team-oriented environment within a professionally run organisation.

Additional Information

Comprehensive on-the-job training provided for specific company products and sales processes.

Opportunities for career advancement based on performance and experience.

This role is ideal for individuals with a passion for home improvement and design, strong sales abilities, and a commitment to delivering excellent customer service.