About Forrest Contact
Forrest Contact is a Remote First results-driven Australian contact centre, specialising in lead generation, sales, and customer engagement across a variety of sectors. We are proud of our people-first culture and our reputation for delivering outstanding outcomes for our clients.

About the Role
We're looking for an experienced Team Leader to step into a 12-month maternity relief contract, overseeing a high-performing team of 15-20 outbound agents.

This role is ideal for someone with a strong background in sales coaching, lead generation, and contact centre operations. You'll be responsible for leading, motivating, and developing a team to exceed performance targets, while ensuring campaign onboarding, reporting, and workforce planning are delivered smoothly.

Key Responsibilities

Drive daily outbound performance across multiple lead generation campaigns

Monitor KPIs including contact rates, lead quality, and conversion outcomes

Conduct regular call coaching, and performance reviews

Identify training needs and build agent capability in objection handling and sales skills

Foster a positive, competitive, and goal-focused team culture

Ensure agents are effectively rostered to meet campaign coverage needs

Manage attendance, adherence, and performance across assigned campaigns

Support recruitment and onboarding for new campaign launches

Prepare and present performance reporting to internal stakeholders

Identify risks early and support ongoing process improvements

Hire, Induct and Train new agents into the business

About You

Previous experience in a call centre team leadership role required.

Strong people leadership skills with a coaching-first mindset

Clear understanding of outbound KPIs and contact centre dynamics

Comfortable with performance data and driving accountability

Highly organised, proactive, and solutions-focused

Confident using diallers, CRMs, and basic reporting tools

Tools We Use
IPscape (dialler), HubSpot (CRM), Google Suite
RingCentral, Slack, Employment Hero

Contract length: 12 months

Pay: $70,000.00 – $75,000.00 per year

Experience:

Leadership: 1 year (Preferred)

Team management: 2 years (Required)

Work Authorisation:

Australia (Required)

Must pass National Police Check and credit history check.

Work Location: Remote