Theatre Safe Australia (TSA)

TSA is devoted to creating inspiring moments and creative environments throughout the live theatre and entertainment industry. We provide collaborative, supportive, and high-quality solutions to our clients, tailoring services to their unique needs.

Our passion for excellence drives us to deliver outstanding experiences and make a positive impact on our industry. We're proud of the reputation we've built and the role our people play in shaping it.

About the role

We're seeking a high-performing, relationship-driven Client Relationship Manager to spearhead the growth of our Victorian market. This is a rare opportunity to build and own a region from the ground up.

You'll be responsible for generating new business through smart prospecting, building genuine relationships, and developing a deep understanding of our products and services. In a tight-knit industry where reputation matters, your credibility, initiative, and persistence will set you apart.

We're after someone who thrives on the hunt — who actively chases leads, engages decision-makers, and loves the challenge of opening doors and hitting ambitious sales targets.

Key Responsibilities

Achieve and exceed defined sales budgets and KPIs.

Identify and pursue new business opportunities through proactive outreach and prospecting ("hunting").

Build and maintain strong, trusting relationships with new and existing clients.

Conduct regular client site visits to strengthen relationships, understand operational needs, and identify opportunities.

Develop tailored proposals, quotes, and service solutions aligned with client goals.

Represent TSA at industry events and trade shows, assisting in logistics and planning.

Respond promptly to customer enquiries and ensure high satisfaction through timely quoting and follow-up.

Cross-sell TSA services aligned with our mission and offerings.

Assist in the preparation of sales reports and insights to inform strategy.

Be a visible ambassador of TSA and live our values in every interaction

About You

You're a motivated and professional sales operator with a passion for building meaningful relationships and a hunger to grow market share.

Required Skills & Experience

Proven track record in B2B sales, preferably within a service-based or creative industry.

Demonstrated success in prospecting, lead generation, and closing new business.

Experience working to and achieving sales budgets/targets.

Skilled at building and maintaining client trust in high-touch, reputation-based sectors.

Excellent written and verbal communication skills.

Strong interpersonal and negotiation abilities.

Self-motivated with a proactive, results-oriented mindset

Proficient in Microsoft 365 and familiar with sales or CRM systems.

Willingness to travel locally for regular client meetings and events.

Ability to work independently while also collaborating cross-functionally within TSA.

Minimum 3-5 years proven track record in B2B sales, preferably within entertainment or creative industries

Must have permanent Australian work rights or relevant visa to work in Australia

Current Victorian driver's licence required for regular client visits

What we offer

Opportunity to shape and grow a new market in Victoria.

Be part of a passionate, industry-recognised team.

Work in a values-driven company that prioritises quality, relationships, and innovation.

Supportive culture where initiative and performance are rewarded.

Access to a platform offering discounts, wellness resources, and recognition tools to support a work-life balance.

This role offers great opportunity for someone who is passionate about client relationships, sales results, and contributing to the growth of our company.

If you are a dynamic and experienced Sales or Client focused person with a passion for customer service and a track record for success, we invite you to apply for this opportunity.

Are you someone who creates opportunities rather than waits for them?

Tell us about a time you went out of your way to win new business — what did you do, and what made it successful?

Please include your response in a cover letter along with your resume. We look forward to hearing from you.

TSA ensures we hire skilled and suitable people for the right roles that reflect our company values. Selection process may include reference checks and fitness for work checks.

Recruitment and selection decisions are based on the Applicant's merit, skills and relevant experience. All stages of the recruitment and selection process are designed to ensure compliance with EEO and anti-discrimination legislation. TSA support gender equality and identity.