Role Description

As the Office Manager, you'll be the operational backbone of our Air Conditioning Installation and maintenance company. Serving a diverse array of sectors - domestic, commercial, and industrial, we pride ourselves on our comprehensive and professional services.

As a Celsius Air team member, you will not only join a group of seasoned experts, but you'll also be part of an evolving story that has thrived on reliability, expertise, and utmost customer satisfaction. Your role will not be merely a job, but an opportunity to contribute to a legacy. you'll be instrumental in making sure we’re running smoothly, setup for successful expansion and achieving company targets

So, are you ready to become part of a team that's more than just a workforce? Join Celsius Air. It's not just a job; it's a journey of growth, learning, and remarkable achievements.

Key Responsibilities:

• 3+ years' experience in a similar role within the trade or construction industry, roofing or plumbing, electrical or HVAC experience very highly regarded.
• Job commander: Scheduling, ordering, and managing jobs ensuring company targets are met. Ensuring job processes are adhered to by all staff and keeping customers informed every step of the way.
• Lead Scout: Qualify and track incoming leads for marketing purposes and book site visits as required.
• Admin Dynamo: Managing files, schedules, and data like a pro. Developing, maintaining, and implementing policies and procedures for the company as required. Manage the day-to-day administrational tasks required by the business including sourcing trades, maintaining vehicle & equipment registers, managing apprenticeship compliance and other adhoc tasks as required.
• Team Wrangler: Overseeing staff, from induction to exit interviews. Booking monthly coaching sessions for all staff
• Financial Gatekeeper: Reviewing job profitability, weekly & monthly KPIs, customer invoicing and reviewing supplier invoices to match against purchase orders.
• Customer Liaison: First port of call for any customer queries or complaints, managing both the phones and inboxes ensuring 5-star customer service each and every time ensuring to collect 5 start Google reviews weekly against target.
• Supply Chain Saviour: Managing stock and liaising with suppliers.
• Compliance Captain: Making sure you're up to date with all those fun industry rules and regulations.
• Systems Guru: Be our systems champion, keeping everyone plugged, ensuring processes are developed as required and abided by and problem-solving any IT or process hiccups.

Attributes for the role

• 3+ years' experience in a similar role within the trade or construction industry, roofing or plumbing, electrical or HVAC experience very highly regarded.
• Leadership: Someone who doesn't just talk the talk but walks the walk.
• Organised: Can prioritise and juggle multiple tasks at once.
• Problem-Solver: Can tackle challenges head-on, doesn't fold under pressure.
• Communication: Crystal-clear in speaking and writing
• Attention to detail: takes pride in tasks with minimal errors. But if you make a mistake, you own it, we all make them and that’s how we learn!
• Reliable: The owner can entrust in you to do what you say
• Proven record in job coordination / scheduling and managing administrational tasks.
• Experience with simPRO/Aroflow or similar not essential however will give you a leg-up
• You are looking for a role with career progression and ownership over what you do
• You have a willingness to learn and develop
• High attention to detail. There are many moving parts in this industry and it is important to be on point, every time
• You own your mistakes (we all make them!)
• You pick-up technology quickly and know your way around a computer
• You take initiative and are a good problem solver
• You are a born leader
• You have killer communication skills and love building rapport with customers and key stakeholders
• You are adaptable and responsive and understand that in this industry has many variables and that even the best laid plans can change

Why Join Us?

• Be part of a supportive and dynamic team.
• Opportunity for professional growth and development.
• Contribute to the success of a company that's dedicated to excellence.
• A paid day off for your birthday

If you’re ready to take the next step in your career and be part of something great, we want to hear from you!