Aboriginal and/or Torres Strait Islander people are encouraged to apply

The Position:

You will play a vital role in the delivery of services to families who are homeless or at risk of homelessness, by assisting to support them on their path to a secure future.

You’ll be the first point of contact for clients, providing warm and professional assistance while managing a range of administrative tasks that keep our reception and client intake operations running smoothly.

In this position, you’ll be responsible for receiving and responding to incoming client and other stakeholder calls, recording information on our client database, collecting initial client information, referring clients to other services, assisting SHAC Teams with client intake and support, maintaining accurate records, and managing various administrative tasks to assist the smooth operation of SHAC. Your ability to communicate effectively with our clients and other stakeholders and to work collaboratively with our Team will be key to your success. Adherence to privacy and confidentiality are essential in this role.

Previous experience in a similar setting is advantageous.

Key Responsibilities:

• Strong administrative and computer skills.

• Excellent client service skills, with a respectful approach to client interactions.

• Strong teamwork skills.

• Ability to effectively handle client and stakeholder enquiries with accuracy and care.

• Empathy and understanding when working with clients and an understanding of client confidentiality.

• Understanding of Aboriginal and Torres Strait Islander culture.

What We Offer:

You will join a diverse and supportive team who make a difference to the lives of people we work with.

• Salary sacrifice options

• Employee Assistance Program

• Christmas Leave

• Individual Care Days (five per year) + Birthday Leave

How to Apply:

To apply for this position, please submit:

1. A Cover Letter (maximum two pages) addressing the Key Responsibilities

2. Your Current resume.