HAYLO People are experts in Personal Injury and General Insurance recruitment. We are partnered with a specialist claims management firm dedicated to supporting Australians affected by mis-sold add-on insurance policies.

Backed by extensive industry expertise, the team has a strong track record of success in handling claims and delivering positive outcomes for clients. They combine deep knowledge with a commitment to consumer rights, ensuring individuals receive the support they need throughout the claims process.

Benefits:

• Hybrid working arrangement – work from home 2 days per week
• Office hours: Monday to Friday, 8:30 am to 5:00 pm
• Salary up to $80,000 plus superannuation
• Direct mentorship from two experienced directors
• Convenient location close to Melbourne CBD
• Autonomy and ownership over your own caseload

The Role

• Manage end-to-end claims, ensuring clients receive the best possible outcome through efficient lodging, investigation, and settlement processes.
• Assess claims by reviewing case details, gathering documents, and determining eligibility in a thorough and accurate manner.
• Act as the primary point of contact for clients, providing updates, answering queries, and ensuring a seamless claims experience.
• Negotiate with insurers and banks to secure maximum refunds for clients while adhering to legal, regulatory, and company standards.
• 24-month contract with potential to extend.

About You:

• Background in law or legal processes – whether as a Legal Clerk, Paralegal, or similar, you’re confident navigating complex documentation and sensitive matters
• Strong investigative skills with critical thinking and analytical abilities
• Proven experience in end-to-end case management, with the ability to prioritise and manage a caseload effectively
• Skilled in negotiation and securing the best possible outcomes for all parties involved
• Excellent written and verbal communication skills, with a professional and empathetic, client-first approach

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

HAYLO People is a specialist recruitment agency supporting the Personal Injury and Insurance industries. For more information or to discuss this role and the benefits of working with our client in further details, please contact Dakota Morgan on [email protected] or 0433 039 899