If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
We are one of Victoria's largest NDIS providers of specialist disability in-home and community supports, offering a unique combination of core supports and consumables to NDIS participants. To read more about us, visit independenceaustralia.com.au.

About the role
As a Rostering Officer, you'll play a pivotal role in coordinating high-quality support services by ensuring Support Workers are scheduled efficiently and compliantly. You'll be part of a dynamic team committed to delivering timely, client-focused care while driving innovation in workforce planning.

• Take charge of daily rostering operations, ensuring timely and effective shift allocation aligned with client needs, staff availability, and compliance
• Be the key link between Support Workers and service teams, offering support, direction, and guidance to ensure seamless service delivery
• Maintain accurate schedules, respond to real-time staffing changes, and manage workforce gaps with proactive problem-solving
• Collaborate with internal teams to continuously improve rostering practices, workforce planning, and service quality
• Ensure high standards of professionalism, confidentiality, and client satisfaction through consistent, quality-focused communication

Rotational roster:
Mon-Fri: 7am-3pm, 9am-5pm, 11am-7pm
Sat & Sun every 3 weeks: 10am-6pm

About you

• You bring at least 2 years of rostering, scheduling, or service coordination experience, ideally within a community or disability services setting
• You have excellent communication and interpersonal skills, with the ability to build trust and rapport across teams
• You’re tech-savvy with experience using CRM or rostering systems like Carelink, Zendesk, or similar tools
• Your attention to detail, time management, and ability to juggle competing priorities help you thrive in fast-paced environments
• You’re a proactive, adaptable team player with a strong commitment to quality service, compliance, and continuous improvement

Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Access salary packaging benefits to increase your take home pay by reducing your taxable income
• We pay your Superannuation fortnightly to help you grow your super balance faster
• Supportive and inclusive team environment, and modern offices
• Access free confidential counselling and support from our Employee Assistance Program

Work with Purpose
Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.