• Be the frontline connection supporting patient-centred care.
• Join a collaborative, supportive, and inclusive community health team.
• Play a pivotal role in linking clients to vital health services.

Help manage timely referrals and support the delivery of safe, accessible community health services across diverse client groups.

Employment Type: Temporary Full Time (Up to 30/06/2027)
Position Classification: Administration Officer Level 3
Remuneration: $34.46 - $35.54 per hour
Hours Per Week: 38 (Job Share may be considered for part time hours)
Location: Blacktown Hospital

Where you'll be working
Join a dedicated and passionate team within Western Sydney Local Health District’s Integrated & Community Health Services. As a valued team member, you’ll work alongside health professionals committed to delivering accessible, high-quality care for the community.

• Support services for Child & Family, Complex & Chronic Care, My Aged Care and more.
• Collaborative, inclusive, and client-focused working environment.
• Opportunities for professional growth and development.
• Work-life balance with a supportive roster system.
• Be part of a respected organisation advocating for diversity, wellbeing and patient-centred care.

What you'll be doing
As an Intake Officer, you’ll be the primary point of contact for clients, carers and health professionals accessing our community health services. You’ll gather essential referral information, determine eligibility for services, and ensure accurate, timely input to support clinicians in providing the right care at the right time.

• Provide timely, professional, client-focused service and referral support.
• Manage demographic and clinical information with accuracy and confidentiality.
• Utilise Microsoft Office, iPM, CERNER, My Aged Care, and internal systems for seamless data entry and workflow.
• Proactively maintain updated knowledge of referral pathways and community services.
• Contribute to a supportive team culture, working across a 7-day rotating roster.

Ready to Make a Difference?

Apply now to be part of a passionate team making a positive impact in your local community. Discover the meaningful work you can do at Western Sydney Local Health District.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. High level computer knowledge in data bases or Health information systems such as: iPM, CERNER, and Microsoft Word & Excel applications.
2. Effective customer service and communication skills in verbal, written and interpersonal to develop and maintain relationships with client, team and clinicians.
3. Excellent time management and organisation skills with attention to detail & demonstrated capacity to work with minimal supervision and to undertake a diverse range of tasks and problem solve with limited direction.
4. Demonstrated experience in referral pathways, person-centred care and patient privacy.
5. Commitment to ongoing professional development.
6. Commitment to Quality improvement and WH&S responsibilities.
7. Completion of a medical terminology course or equivalent experience in a health-related setting is desirable.
8. Current NSW driver’s license.

Requisition ID: REQ585187
Applications Close: 24th July 2025

Need more information ?

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore the selection process, employment checks, outcomes and notifications.
• For inquiries about the role, contact Tingting Chen on [email protected]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or a period not shorter than the duration of the advertised position.

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