Strata Concierge or Senior Strata Concierge

Full-Time Position | Melbourne Inner North

About Rise Facilities

Rise Facilities is a recognised leader in strata building management, concierge services, cleaning, and maintenance across Metro Melbourne. We care deeply about our clients and treat our valued team members with respect, considering them part of our extended family.

We firmly believe that a team-based approach benefits both our clients and staff, fostering personal connections with peers, regular training, and comprehensive support to ensure you excel in your role, enjoy your work, and continually develop your skills.

The Opportunity

We're seeking a dedicated Concierge to join our team at a residential complex in Melbourne's Inner North. As the first point of contact for residents, visitors, trades, and strata managers, you'll be the welcoming face of the building, delivering exceptional customer service with professionalism, attentiveness, and courtesy.

This role offers excellent career progression opportunities within our organisation. The typical advancement pathway leads from Concierge to Senior Concierge, then Assistant Building Manager, and Building Manager. We also offer alternative career paths and provide ongoing support and training to help you excel and advance your career.

Key Responsibilities

Daily Operations & Resident Services

Greet residents, visitors, and trades following established procedures and offer assistance

Monitor and efficiently manage mailbox services and parcel deliveries

Manage resident key sign-in/out processes and building access for contractors

Coordinate building moves and large furniture deliveries

Maintain booking logs and monitor bylaw compliance

Administrative & Support Functions

Support Building Manager(s) in all aspects of their duties

Liaise and support the Strata Manager to operate efficiently and effectively.

Maintain high-quality digital records across various systems and prepare stakeholder reports

Manage contractor sign-ins, inductions, and building access procedures

Review CCTV footage and compile incident reports

Conduct weekly and monthly building inspections with detailed reporting

Team Collaboration & Site Management

Assist the workplace team with daily reactive duties and special projects

Inspect, support, and instruct cleaners and gardeners and other onsite teams to ensure a high-quality and scope-compliant service

Assist in maintaining a safe and secure development

Provide support to additional developments under management by Rise Facilities, such as phone, email or other assistance

Maintain accurate documentation and email communications

Help Us to Write Our Success Story

Attend training and be pro-active in requesting training to enhance your capabilities.

All employees at Rise Facilities are responsible for helping us to review and improve, and this includes being proactive in identifying improvements to policies and procedures and introducing initiatives that improve our service to our clients

To support us and to help broaden your experience, from time to time you will work at alternative sites and/or provide backup as Acting Senior Concierge, Assistant Building Manager, and as you develop in your skills and capabilities, Building Manager

Foster relationships with Strata Managers and help to promote our business capabilities and opportunities

What We're Looking For

Essential Requirements

Australian permanent residency or citizenship

Previous concierge experience (mature applicants preferred) or equivalent experience in retail or accommodation industries, for example, noting both customer service and administration capabilities

Native-level English communication skills (spoken and written)

Honest, reliable, punctual with a positive, can-do attitude

Friendly and professional demeanour

Someone who takes responsibility for outcomes and who is diligent, trustworthy, and principled

Demonstrated tenure in previous roles

Application Requirements

Please submit your application including:

Current resume with employment references

Cover letter addressing:

Your background, interest in facilities management

Your general career aspirations

Your personal and career values

Why do you believe this role is a good fit for both parties?

If you are from another industry, please demonstrate that you've researched the position and have a genuine interest in it

Availability to attend an interview.

Rise Facilities - Where strong values, exceptional service, and capabilities meet career growth opportunities.

We are an equal opportunity employer committed to creating an inclusive workplace for all team members.