Medical Reception for Private Paediatric Specialist Practice - Prosper Paediatrics.

We are looking for someone with integrity and a big heart who loves playing their part in a shared team effort, working with IT and well-designed systems to deliver great care and services in a specialist paediatric group practice.

We are a hardworking, results-focused, friendly, and tight-knit team of administrative staff supporting a group of independent paediatric medical specialists and allied health professionals. The right applicant will join our core administrative team to deliver high-quality reception services to our paediatric specialist providers and to the children and their families in their care.

Essential requirements for the successful applicant:

A big and conscientious heart.

Very strong work and team ethics, honesty, integrity, energy and a desire and capacity to efficiently work and contribute to team outcomes and services.

Personal enjoyment of and professional satisfaction in contributing personally and responsibly to the team's service delivery, outcomes and enjoyment of work.

Genuine desire to make a positive difference each day to your work colleagues, patients and doctors.

Commitment to excellence in service delivery.

Empathy, sensitivity, ease and warmth in your communication and work with children, teenagers, families, fellow team members (including the management team), and client doctors.

Commitment to learn and work closely in accordance with procedures and policies.

Strong capacity for self-directed learning, improvement, and constructive, positive engagement with feedback and direction.

Willingness and capacity to learn on the job under supervision and guidance, and with reference to procedures and policies.

Strong capacity for working with IT systems in a digital environment with a range of sophisticated software.

Ability and willingness to quickly learn and apply procedures and policies, and quickly adapt happily when these change.

Capacity and preference for the professional challenge of a fast-paced, complex and challenging role.

Very strong competency and effectiveness in English verbal and written communication.

Strong numeracy skills.

Valid South Australian Working With Children Check or the ability to obtain one.

Driver's licence, car, or at least the readiness to commence and complete shifts in accordance with rosters and other reasonable work requests.

Resident in the Adelaide Metro area.

Desirable qualities:

Medical reception and/or administrative experience or other team, customer or client-oriented experience.

Knowledge of Genie medical software or similar.

Tertiary education relevant to health administration, business management, or similar.

Interest in growing a career in health administration and management or healthcare.

Permanent Residency or Citizenship (we are seeking ongoing employment, and training requirements are significant).

Role Details:

Our practice provides administrative support and management services to a group of independent specialist medical providers. These practitioners provide care regarding health, developmental and behavioural concerns in children from birth to late adolescence.

Hours:

We are seeking candidates who are interested in a flexible and casual position. The right candidate will be happy to work varying hours, from 15 to 30 hours per week, to cover fluctuating staffing needs throughout the year. Permanency may be offered if our operational requirements change.

Staff are normally rostered to cover shifts of varying lengths between the practice's operational hours, which are 8:30 am to 6:00 pm each day. Staffing needs vary at different times of the year, such as during school holidays or when other staff are taking leave. Subject to operational requirements, we may be happy to offer some weekday evening or Saturday morning shifts if this would meet an employee's needs. Please address any issues or preferences regarding availability for these times in your cover letter.

Remuneration:

The role will be paid at or above the Award rate, in line with the experience and skills of the successful candidate as these develop. We are seeking applicants who can at least start at level 3 of the Health Professionals and Support Services, but preferably with a capacity to start or quickly develop to level 4 or higher.

Location:

Our two sites are located in Adelaide's inner east and north, and you may be required to work across these sites.

Duties include:

General reception and administration tasks in person and via email and phones using software and other electronic IT systems, in accordance with policies and procedures.

Communication and liaison with practice team members (including management), doctors, children, adolescents and parents in person, via phone, email and other messaging systems as per the procedure.

Light cleaning, tidying and general maintenance of a comfortable, clean, hygienic and organised environment as per procedure.

Immediate cleaning of any spills/mess associated with the medical & paediatric nature of the practice.

Performing all duties within patient & practitioner confidentiality requirements of the law and healthcare ethics, and seeking direction where unclear or circumstances are not typical.

To be considered, applicants must provide both:

A letter specifically addressed to the above criteria and to Prosper Paediatrics. We would like to know why you are interested in working at our practice specifically and why you believe you would be a strong candidate for this position, demonstrating how you meet the selection criteria outlined in this advertisement. Providing this information, as requested, will help us have confidence that you will be happy and able to follow our policies and procedures. We encourage you to review our website to find out more about our practice before applying: www.prosperpaediatrics.au

A succinct chronological resume setting out a summary of work, education and other relevant experience only. Again, if provided as requested, this will help us have confidence regarding your capacity to follow policy and procedures and to organise information effectively.

Applications through this job posting only.

Applications close at 5.00 pm Friday, 08 August 2025; however, the position will be filled earlier if the right candidate applies, so please submit your application as soon as possible.

Previously unsuccessful applicants for positions with our practice should not apply unless they have previously been personally advised by the Manager to do so.