Resource Labour Hire is seeking a disciplined, reliable and experienced Customer Service Supervisor to lead our dedicated customer service team for a Medical Supplies Company near Underwood.

Our client is looking to expand and wanting to appoint a leader for an established team.

Immediate Start - Temp to Perm Contract

GREAT SERVICE & SALES TEAM / GREAT ORANGISATION

Real Career Development & Training

Sales Orders, inbound / outbound calls, customer service, support services, administration and CRM system / bookings

Work within the Team supply quality in service

This job is all about you: Personality, Aptitude, Energy, Telephone Manner, Excellence in Service to the clients & customers, Teamwork and attitude towards the job.

Employer of choice

Good salary & potential bonuses if you develop into a consultant

This person will ensure our clients receive outstanding support and timely solutions, while driving continuous improvement across processes and operations. The role also requires a sound understanding of customer service principles, administration, sales and basic financial information, coupled with the ability to acquire product knowledge and provide a high level of communication to customers and internal stakeholders.

We Want:

A Customer Service Supervisor to work within a busy Medical Supplies & Equipment Company

Good communicator - inbound & outbound calls / customer calls / joining & assisting the management team / bookings / coordinating sales, queries or complaints / administration

A Customer Service Supervisor with a can do attitude, we want someone that can communicate at all levels, confidence is the key, someone that can multi task and see it through to the end

Lead, mentor, and coach a small team of Customer Service Representatives to meet performance and quality standards

Oversee daily customer service activities via phone and email

Manage escalated customer issues with professionalism and speed

Develop, implement, and refine customer service policies and procedures

Monitor team performance using analytics, quality audits, and regular reporting

Coordinate closely with Sales Management, Operations and Tech Support teams

Identify and lead process improvement projects focused on efficiency, accuracy, and customer satisfaction

Maintain accurate documentation and reporting to manage customer information

A Customer Service Supervisor that is personable, bags of common sense, has a sense of humour, wants to teach & develop staff and can listen.

A Customer Service Supervisor that is flexible with start and finish times as the business / clients do throw some last minute curve balls with last minute queries, sales or complaints

Qualifications & Experience

Minimum 3–5 years in customer service, including 1–2 years in a supervisory role

Experience in a medical equipment or healthcare environment preferred

Proven leadership with ability to coach, motivate, and manage a team effectively

Strong analytical skills and proficiency with service metrics, CRM systems, and reporting tools

Exceptional communication and conflict resolution skills and able to remain calm under pressure

Comfortable working with new operating systems and adapting to technological enhancements

Diploma or bachelor’s in business, healthcare administration, or related field is a plus.

In Return:

Good starting Salary based on Skills & Experience

Temp to Perm - this position will lead to a permanent contract being offered if not immediately

Casual Rate: $47.50ph including casual allowance plus super plus overtime / Permenant Rate will start from $75,000 pa but negogiable depending on experience

Real Career Development and Ongoing Training

Excellent Opportunities to join a team at the start and become who you want within Access Hire

For an immediate interview and start contact David on 0422970385 and forward your resume to [email protected]