About the Role:

We're seeking a Senior Workforce Planner to lead strategic and operational workforce planning for the BPC. This role is responsible for forecasting resource needs, developing and managing staff rosters, allocating work, and generating performance and capacity reports.

Using data-driven insights and forecasting tools, you'll ensure staffing aligns with operational demands to deliver efficient, high-quality services. You'll also oversee and enhance workforce planning processes, standardise reporting, and adapt strategies to meet evolving organisational needs.

As a key liaison between operational teams and support services, you'll drive workforce performance, operational efficiency, and continuous improvement.

What we are looking for

• Demonstrated experience in leading operational reporting, including developing and presenting performance metrics to inform strategic and operational decisions.
• A minimum of three (3) years' experience in workforce management within a call centre environment, encompassing both front-of-house and back-of-house operations, or a closely related field.
• Support the Field Support Services Manager by coordinating workforce resources, managing schedules and systems, maintaining forecasts, and adapting to operational changes.
• Oversee workforce planning initiatives and reporting analysis to ensure alignment with organisational goals, service standards, and scheduling benchmarks, while driving continuous improvements to optimise operational outcomes.

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing.

It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.

Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the benefits all our differences make and take inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.

We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us using the details below.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply

We require you to upload:

• an up-to-date resume.
• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
• Any other qualifications or licences if applicable.

Important information

Only electronic applications submitted via careers.vic.gov.au will be accepted.