Are you a skilled negotiator with a passion for customer service? Do you have experience in collections and a talent for resolving outstanding accounts? We’re looking for a dedicated Collections/Customer Service Officer to join this team.

Collections Officer required for leading company based in the CBD. The company provides pay later solutions for advertising in the real estate market.

What You’ll Do:

• Engage with customers to negotiate payment solutions and resolve outstanding balances.
• Utilize strong communication and problem-solving skills to provide exceptional service while securing payments.
• Maintain accurate records and follow up on overdue accounts professionally and efficiently.
• Work collaboratively with internal teams to ensure positive customer experiences and successful resolutions.
• Report and management of hardship requests

What We’re Looking For:

• Proven experience in collections, debt recovery, or a similar role.
• Strong customer service skills with the ability to handle sensitive financial conversations.
• Excellent negotiation and persuasion abilities to achieve payment commitments.
• A results-driven mindset with attention to detail and compliance.

If you thrive in a fast-paced environment and have a passion for helping customers while achieving financial resolutions, we’d love to hear from you! Apply today and take the next step in your collections career.

If you have any specific questions relating to this role, please contact Vanessa by email [email protected]