Service Delivery Administrative Assistant – Brisbane

Charter Care Services is a premium values-based registered NDIS service provider. We prioritise working closely with our clients as we assist them to live their best lives possible in their own homes and communities.

Our teams provide support to NDIS participants across Brisbane through individualized support service delivery including clinical and personal care, at home support, community participation, and innovative activities.

We work with a broad spectrum of disabilities including spinal injuries, high intensity support, and offer a range of SIL and SDA accommodation options.

Due to ongoing growth, we are now seeking a – Service Delivery Administrative Assistant to work closely with our Service Delivery Team and Rostering Co-Ordinator. The role will be based in our office at Bowen Hills and will be split between rostering, service delivery and general administration.

This is a rare opportunity for you to shape your role and be generously rewarded on success when you showcase your considerable experience and skill across:

Client service: Everything is always about providing service - client-centric and within budget.

Managing Teams: Building loyal, skilled, and committed, multi-disciplinary teams with capacity and capability.

Operations: Identifying efficiencies across departments, leading in compliance and risk management improvements. Managing budgets, relationships and resources.

Industry knowledge: Nothing beats on the ground experience, combined with deep working knowledge of the contemporary Australian disability (NDIS) and aged care at home sectors.

Business Development: You will have success, know-how and be driven – to build and deliver the Charter Care Service vision and experience through innovative, thoughtful, and relevant marketing initiatives.

As the integral glue for our Service Delivery and Rostering Team, with previous experience in the NDIS sector you will ensure that everything runs smoothly, and our participants receive the support they need. From handling progress notes to organising trainings and rostering. You will be the link between the office/management and our support staff, keeping everyone informed and on track

Requirements:

Superb organisational skills.

A knack for multitasking and problem-solving.

A passion for making a difference and supporting those in need!

Mandatory requirements:

Demonstrated skills and leadership experience within the NDIS sector. (min 5 years)

Experience implementing and reporting on Behaviour Support Plans

Rostering a multi-disciplinary team

Blue & Yellow cards

National Police Check (within six months)

Full, clean, Driver’s License & access to a reliable vehicle

Relevant tertiary qualifications