About Youturn

Supporting people in their time of need is at the heart of what we do at Youturn. Our organisational culture is built on trusting relationships that are meaningful and inclusive. We listen to understand, we embrace diversity, and we offer a safe space free from judgement. To ensure our young people receive individualised support, we invest in team members who embody our values to foster a collaborative culture of excellence.

Youturn is a leading national not-for-profit organisation delivering Health and Community Services to vulnerable people of all ages across Australia. Since 2012, we've offered youth mental health services through the headspace model, supporting young people facing challenges with friendly, clinical, and non-clinical services, including social groups and activities. You can find out more at www.youturn.org.au

headspace is Australia's National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds. The service is designed to make it as easy as possible for a young person and their family to get the help they need for problems affecting their wellbeing. To find out more about headspace visit www.headspace.org.au

We care about you!

We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.

Access to generous salary packaging of up to $15,900 to further maximise your take-home pay.

Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!

Recharge with 5 days of paid wellness leave each year (pro-rata).

Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.

Receive additional pay with annual leave loading.

Professional Supervision & Annual Professional Development Budget

Reimbursement for Checks

Employee Referral Program up to $2,000 for successful referrals.

The Opportunity

Youturn is thrilled to announce the establishment of our new headspace centre in Gawler! This centre represents our commitment to supporting the mental health and wellbeing of young people in the community, and we're searching for an exceptional leader to bring this vision to life.

As an Administration Assistant you'll be the friendly face and first point of contact for young people, their families, community groups, and other stakeholders, helping to facilitate smooth transitions through our services.

You will provide essential administrative support across all operational areas, from managing phone inquiries and scheduling calendars to updating client databases and processing bulk billing claims to Medicare. You will assist the Consortium Committee with agendas, meeting minutes, and post-meeting tasks, as well as supporting the administration team with maintaining client records and coordinating appointments.

In this role, you will ensure a high standard of care for young individuals and their families, providing reception and administrative support to all members of the Gawler centre. You’ll help maintain a professional, confidential, and youth-friendly environment, contributing to the smooth operation of services and day-to-day activities, while ensuring the centre remains accessible and welcoming for all clients.

Key responsibilities

Perform administrative tasks including reception duties, telephone management, calendar and appointment scheduling, database management, and correspondence handling.

Provide general support with resource preparation, shopping, postage, and other office duties.

Assist with meetings by handling secretarial tasks, scheduling, and preparation.

Manage office systems, filing, brand materials, and promotional materials.

Perform reception tasks such as patient billing, medical history requests, and appointment management while ensuring confidentiality of young people and headspace information.

Essential Requirements

Tertiary qualifications and/or a minimum of 3 years' relevant experience in office administration/reception in a medium sized organisation, ideally in the social support environment or medical reception.

Knowledge and/or experience of system and processes for patient billing or the ability to rapidly acquire relevant skills.

Strong organisational skills, the ability to successfully complete several tasks concurrently, maintain high levels of attention to detail, maintain documentation and record keeping, and meet deadlines.

Sound written and oral communication, interpersonal and customer service skills and the capacity to deal confidently and courteously with people at all levels.

Well-developed proficiency, knowledge and experience in Microsoft Office suite.

Ability to tactfully respond to crisis situations and to handle information with confidentiality.

Experience working with young people in a youth-friendly manner.

Other Requirements

Successful applicants will also need to hold a ‘C’ class Open driver licence, State Working with Children Check

We’d love to meet you!

If you have the skills, experience and passion to fit our team, please take the next step and apply by submitting your resume and cover letter.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.

We are committed to ensuring a safe, inclusive and respectful recruitment process, and if we can support you with any adjustments to help you fully participate, please let us know in your application or contact us at: [email protected]

Please advise if you have been referred to this position by a current employee of Youturn.