About Magical Care

Magical Care is a fast-growing, values-driven NDIS provider dedicated to helping people with disabilities live happier, more independent lives. With a strong mission to deliver person-centred care, we focus on promoting dignity, choice, and wellbeing across every support we offer.

What sets us apart is our commitment to efficient management, high-performance teamwork, and genuine care. We are not just another provider — we lead with purpose, operate with clarity, and strive for excellence in everything we do.

As we continue to expand, we are looking for people who want to be part of a supportive, energetic team that values integrity, initiative, and meaningful outcomes.

If you're someone who thrives in a fast-paced environment and takes pride in quality work that makes a real impact, you'll find your place at Magical Care.

🧭 Purpose of the Role

The Operations Support Officer plays a vital role in supporting the coordination and administration of services at Magical Care. This role ensures smooth day-to-day operations by assisting with rostering, compliance documentation, and administrative tasks. You will also participate in an after-hours on-call roster to manage urgent service issues outside of business hours.

🌟 Key Attributes – What Makes You a Great Fit at Magical Care

Organised and efficient – You take pride in managing tasks clearly and accurately, without needing follow-up.

Reliable and proactive – You’re someone others can count on to follow through and take initiative.

Detail-focused – You naturally keep track of information and ensure things are updated, correct, and complete.

Calm under pressure – You stay steady and thoughtful when things are busy or time-sensitive.

Team-minded – You work well with others and understand how your role supports frontline staff and client experience.

Professional communicator – You speak and write clearly and respectfully with families, staff, and colleagues.

Motivated by purpose – You value making a difference and contributing to a high-quality care environment.

🧩 Key Responsibilities Responsibilities

Roster Support – Maintain the master roster, assist with filling shifts, and confirm staff coverage based on client needs.

Client & Staff Administration – Upload and organise documents, track expiry dates (e.g. Police Checks, First Aid), and keep records accurate and up to date.

Operational Support – Respond to calls and emails, assist with bookings, and perform general admin tasks such as scanning, filing, and note preparation.

After-Hours On-Call (shared) – Participate in a rotating on-call roster to manage urgent service disruptions and escalate as needed.

Other Administrative duties as required

Apply

Is this sounds like an interesting career opportunity you are looking for? Apply Now. We are looking forwards hearing from you. Simply click the “Apply” button. Or please send your CV to [email protected]