Contact Centre Operator | 6-Month Contract | Parramatta

• $35.80 p/h + Super
• 6 Month Contract/35 hours pw
• Parramatta (Onsite)

About the Role

As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with government services. Your primary responsibility will be to deliver high-quality support, resolve inquiries and provide accurate information on a wide range of services. Whether customers are accessing essential services or navigating complex systems, you’ll play a key role in ensuring they have a positive experience.

Key accountabilities include:

• Respond to customer inquiries through multiple channels (phone, email, in-person) with professionalism, courtesy, and accuracy.
• Provide clear and accurate information about government services, including Travel & Recreation.
• Assist customers in completing applications and forms, guiding them through processes to ensure accuracy and compliance.
• Resolve customer issues and complaints promptly and efficiently, escalating to the appropriate team or department as needed.
• Maintain up-to-date knowledge of government policies, procedures, and services to provide informed assistance.
• Work collaboratively with colleagues to achieve individual and team targets, contributing to the overall success of the Service Centre.

About You

• Ability to commit to working between 6am-10pm on a rotating roster
• Ability to work Monday- Sunday
• Excellent communication skills with a focus on customer service and problem resolution.
• Strong attention to detail and the ability to handle complex information accurately.
• A positive, can-do attitude with the ability to work well under pressure.
• Previous customer service experience, preferably in a contact centre or similar fast-paced environment.
• Ability to work independently as well as part of a team to achieve team goals.

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please email [email protected].