Job description

About us – Motobility Australia Pty Ltd

Motobility is an Australian business that provides mobility equipment sales, servicing and repairs across the Perth Metropolitan area. With over 20 years of experience in the industry, Motobility is well known and respected in the industry and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back up and leading service quality. We now have the opportunity for a Retail Manager to join our dynamic team located at our retail store in Osborne Park.

Your Day to Day

Manage and coordinate daily operations, ensuring consistency in service delivery, sales execution, and customer experience.

Conduct in-home stairlift surveys throughout WA, evaluating installation feasibility, taking accurate measurements, and recommending appropriate stairlift systems (straight or curved).

Oversee inventory control and inter-store stock movement, ensuring optimal product availability for scooters, recliners, stairlifts, and other mobility aids.

Lead a team of sales consultants across multiple sites - onboarding, training, and conducting regular performance reviews to support sales growth and service standards.

Handle escalated customer complaints and warranty-related concerns, ensuring prompt resolution and maintaining high customer satisfaction levels.

Work alongside marketing to implement seasonal campaigns and participate in public expos, delivering live product demonstrations and client education.

Assist with store-level budgeting, sales forecasting, and KPI monitoring, reporting performance insights directly to senior leadership.

Ensure strict adherence to occupational health and safety policies and internal operational procedures across all retail locations.

Skills

Customer Service:Retail managers must be adept at handling customer interactions, resolving complaints, and ensuring a positive customer experience.

Leadership:They need to be able to motivate, train, and guide their team to achieve sales targets and maintain a positive work environment.

Communication:Effective communication is essential for conveying information to staff, customers, and upper management, as well as resolving conflicts.

Problem-Solving:Retail managers often face unexpected issues, from customer complaints to inventory problems, requiring them to think critically and find solutions.

Time Management:Balancing multiple tasks, managing schedules, and prioritizing work are crucial for a smooth store operation.

Inventory Management: Maintaining optimal stock levels, tracking inventory, and preventing loss are vital for a successful retail business.

Required Attributes and Experience

Excellent customer service focus with a friendly, likeable manner Strong problem-solving skills

Be driven and self-motivated

Ability to work in a team and follow health & safety (OHS) protocols

Integrity & Compassion

Proficient computing skills and a quick learner

A positive "can-do" attitude

Well-established communication skills

Willingness to undergo NDIS (National Disability Insurance Scheme) New Workers Check

Willingness to receive annual flu vaccination and other vaccinations as required by the NDIS

Willingness to do occasional overnight travel (all expenses incl)

Benefits

Team culture - Attitude and Team Player values are at the core of the operation.

A rewarding role, which will let you make a real impact on people's life through your work.

Permanent long-term stable role with a fast-growing company and opportunity for growth and personal development, including cross training into sales, marketing, warehousing roles.

Why work for us?

Here at Motobility we treat the members of our team like family. With a fun, inclusive work environment, regular staff functions, work-life balance, and training & development, you won’t want to work anywhere else! Don’t forget that due to our fast growth, many of our in-house super-stars have already been promoted to higher positions, with some even crossing over into other departments that sparked their interest. The question is, where can Motobility take you? Join our family today and help make a real impact in people’s lives.

If you have the drive, ability and the desire to be an important part of our busy, successful and growing team, then please apply through Seek.

Our Mission

Here at Motobility we understand that each customer has unique needs which are based on their own personal abilities. This means that finding new solutions for different types of customers is critical to helping maximise their freedom and mobility. Our goal is to constantly innovate and develop new products to meet these needs, whilst also offering informative, helpful and friendly service.

Our Values

We do the right thing

We listen

We are innovative

We are approachable, professional & trusted

We work as a team

We respect each other

We care for our community

We have fun!