Bird in Hand is a premium Australian winery, internationally renowned for producing exceptional wines and delivering curated experiences that blend fine dining, contemporary art, design, and cultural exchange. Based in the picturesque Adelaide Hills, Bird in Hand is much more than a winery — it is a destination.

We are currently seeking an experienced and service-driven Hospitality Supervisor to join our team at Woodside. This pivotal role will oversee daily operations across our cellar door, restaurant, luxury accommodation, and bespoke event offerings.

About the Role

Reporting to the Hospitality Manager, the Hospitality Supervisor will play a key role in ensuring operational excellence and an elevated guest experience in all facets of our hospitality services. The role requires strong leadership, attention to detail, and a commitment to service excellence aligned with the Bird in Hand ethos.

Key Responsibilities

Supervise and support the hospitality team, including front-of-house and guest services

Oversee daily operations, including opening/closing procedures, shift scheduling and staff allocations

Uphold and maintain premium service standards across all hospitality touchpoints

Manage guest relations and resolve service issues with professionalism and discretion

Monitor inventory and stock levels, liaising with suppliers as required

Ensure ongoing compliance with WHS, food safety, and hygiene regulations

Support recruitment, onboarding, training and development of new and existing staff

Collaborate with management to implement service enhancements and support event delivery

Maintain accurate reporting including attendance, incidents, and customer feedback

About You

We are seeking a confident, adaptable and solutions-oriented professional who thrives in a fast-paced, premium environment. You will demonstrate:

A minimum of 2–3 years’ experience in a supervisory or senior hospitality role

Strong leadership and communication skills with a collaborative management style

Exceptional organisational and time management abilities

Proven capacity to lead by example in a hands-on, service-led environment

A solid understanding of health and safety regulations in the hospitality industry

Flexibility to work across weekdays, weekends, public and school holidays

A passion for hospitality, premium experiences, and customer engagement

Residency in or willingness to relocate to the Adelaide Hills is preferred

Location: Woodside, Adelaide Hills
Employment Type: Full-time, including weekends and public holidays
Applications: Please send your cover letter and CV to [email protected]