Project Overview

• Operational optimisation focus; Strong business improvement and execution capability.
• Supporting Operating Model review and implementation.
• Develop and implement new Ways of Working to improve efficiency and simplify operations.
• Identify what work can be centralised, off-shored, migrated, or transitioned to other teams.

Key Focus Areas

• End-to-end business execution: Customer journey optimisation and operational efficiency - not just process mapping.
• Opportunity identification & change implementation: Focus on tangible improvements, not just documenting processes.
• Off shoring & migration planning:
• Identify what can be moved (and why).
• Build a case and manage the execution of transitions.
• Work with vendors, prepare Statements of Work (SOW), and conduct risk assessments (3rd party/vendor management skills).
• Standardisation & simplification:
• Analyse current ways of working.
• Standardise operational models and centralise were beneficial.
• Improve cost-to-service models.

Skills & Capabilities

• Strong business improvement and execution capability.
• Ability to identify inefficiencies (e.g., excessive rework, unclear processes, client pain points).
• Strong stakeholder coordination - able to bring the right people together to deliver outcomes.
• Skilled in training, change implementation, and resource movement planning.
• Understanding of Lean Six Sigma principles (formal certification not required).
• Clear documentation skills for SOWs and migration plans.
• Not a technology-focused role - emphasis is Business, Workforce Design, Ways Of Working, and Workforce Optimisation.

Preferred Background

• Banking or Financial services experience (familiar with workforce/business design, Ways Of Working, and organisational optimisation).
• Experience in large-scale optimisation and operational redesign.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Clinton Roberts on 03 8628 2118 for a confidential discussion.