Lotus People are proud to be partnering with a well-established and forward-thinking property group with a national footprint. With a strong commitment to innovation and operational excellence, they invest in the tools, systems and support their teams need to thrive. As their property management division continues to grow, this role will play a key part in driving internal consistency, improving onboarding, and championing tech adoption across the business.

ABOUT THE ROLE
This newly created role is key to supporting a high-performing national PM team with training, onboarding and systems support. Sitting within the operations function, you’ll work closely with leadership and team leads to ensure smooth platform adoption, improve internal processes, and support national growth. This is a standalone role with support, ideal for someone who loves tech, people and improving the way things work.

DUTIES

• Deliver engaging onboarding and systems training across the PM team
• Identify and implement improvements in tech platforms and internal processes
• Act as the go-to for property management tools and platforms
• Build out training content and intranet resources to support internal education
• Report on platform usage and recommend efficiencies to senior leaders
• Collaborate with state-based GMs and team leaders to enhance the new starter experience
• Maintain data integrity across platforms and internal systems
• Assist with compliance resources, risk protocols and team support as needed

SKILLS & EXPERIENCE

• Background in property management, operations, training or internal support
• Experience using Property Tree, PropertyMe or similar platforms
• Passion for systems, process improvement and tech adoption
• Strong communication and presentation skills
• Ability to work independently while collaborating with a national team
• Experience building or delivering training content is highly regarded
• Exposure to onboarding, rent roll transitions or business integration a bonus

BENEFITS

• Flexibility – hybrid working, approx. 1–2 days WFH
• Central office location with occasional travel to interstate offices
• Collaborative, values-led team with strong leadership
• Growth opportunity within a progressive property business

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.