Disability Support Workers – Complex Needs (Gold Coast)

Sunnysights Independent Living is a leader in professional in-home support services for NDIS participants with complex behavioural and medical needs. Our talented and dedicated team delivers exceptional care through patience, respect, and understanding—tailored to each participant's unique goals and interests.

We are currently seeking experienced and compassionate Disability Support Workers within the Gold Coast region to join our growing team. In this role, you will work with participants who may present with complex behaviours, including verbal and physical escalations, implementing structured supports in line with their Positive Behaviour Support Plans (PBSPs).

Key Responsibilities:

Provide high-quality, person-centred support to participants with complex needs, including assistance with daily living activities such as personal care, meal preparation, hygiene, and household tasks.

Implement and follow individualised Positive Behaviour Support Plans (PBSPs) to proactively manage and respond to behaviours of concern.

Support participants who may display challenging behaviours, including physical and verbal escalations, using trauma-informed and safe practices.

Maintain detailed and accurate progress notes, incident reports, and documentation.

Work collaboratively within a multidisciplinary team to support client goals and build independence.

Build strong, respectful relationships with participants, families, and stakeholders.

Ensure compliance with NDIS Practice Standards, Sunnysights policies, and relevant legislative frameworks.

About You:

Minimum 2 years' experience in the disability sector, specifically supporting clients with complex behaviours and high support needs.

Strong understanding and experience in implementing PBSPs and working alongside behaviour support practitioners.

Confidence in managing challenging environments and de-escalating physical and verbal incidents.

Excellent communication, emotional regulation, and team collaboration skills.

Committed, adaptable, and resilient with a calm and client-focused approach.

Essential Qualifications & Requirements:

Certificate III (or higher) in Disability, Community Services, or a related field (or currently completing).

Experience supporting participants with complex behaviours and mental health comorbidities.

CPI, MAPA, or other behaviour management training (highly regarded).

Current First Aid and CPR certificates.

Valid NDIS Worker Screening Check and Working with Children Check (or willingness to obtain).

Valid Australian Driver’s Licence and access to a reliable vehicle with comprehensive insurance.

If you are a skilled support worker with a passion for empowering people with disabilities and are confident in supporting those with complex behaviours, we’d love to hear from you.

Apply now by submitting your resume and a cover letter outlining your experience and suitability for the role.