Full Time, Continuing Appointment
Professional Level 4/5 Salary - $67,800 to $84,914 pa
Plus 17% superannuation
Sydney Campus

Utilise your customer service skills to provide front-line customer service support at the Charles Darwin University (CDU) Sydney Campus

About the Position
As a Student Advisor, you will provide front-line customer service for the Sydney Campus, responding to enquiries from prospective and current students, their families, and the public. Your duties will include:

• Providing accurate course information and promote the University’s vocational, higher education, and research programs to prospective students and their families.
• Assisting prospective students with application, admission, and enrolment processes to ensure new students make a successful start at the University
• Resolving enquiries at first point of contact using a knowledge base and liaising with staff as needed.
• Role model excellent customer service and contribute to a positive service culture across the University.
• Responding to a wide range of enquiries from contractors and visitors, offering directions, referrals, and solutions.

About You
To be successful, you will require:

• Completion of Year 12 and/ or Certificate IV in a nationally accredited Qualification or an equivalent combination of relevant experience and education or training
• Strong written communication skills, with the ability to respond to enquiries in writing and liaise with other teams across the University on sometimes complex cases. High level verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively and constructively with staff.
• Experience working in a customer service team, ideally in the vocational or higher education sector, with a focus on teamwork and achieving shared goals.
• Proven commitment to delivering outstanding customer service to both internal and external clients.
• Demonstrated Knowledge of regulatory requirements in a dual-sector university customer service environment.
• Experience in contact center improvement initiatives.

Remuneration
Appointment to this role will be at Professional level 4/5. The base salary will be in the range of $67,800 to $84,914 per annum. The total remuneration package will be in the range of $79,326 to $99,349 per annum including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• 17% superannuation
• State-of-the-art facilities in Sydney CBD
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Kazi Jolly via email [email protected]

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 7154 or email [email protected].

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neuro-diverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Monday 11th August 2025