Nautilus Orthopaedics is seeking a proactive, organised, and compassionate individual to join our dynamic team supporting a group of specialist orthopaedic surgeons. Based at Darwin Private Hospital, our surgeons are dedicated to delivering excellence in patient-focused care and restoring quality of life to the people of the Northern Territory.

As a key member of our team, you will play a vital role in ensuring the smooth, professional, and efficient day-to-day operation of the practice. This is a full-time position that requires flexibility, a positive attitude, and a willingness to work occasional overtime.

Responsibilities (but not be limited to):

Meet and greet patients providing a warm and professional first point of contact.

Manage all phone and email communications in a timely manner.

Schedule and manage outpatient appointments.

Co-ordinate surgical bookings, including pre-op and post-op logistics.

Liaise with hospitals, doctors, and allied health professionals to ensure seamless care.

Attend to general enquiries ensuring effective communication.

Issue patient invoices, receipts, quotes and attend to account enquiries.

Manage all practice billing processes including Medicare, ECLIPSE and EFTPOS.

Maintain stock levels and coordinate practice supplies.

Provide administrative support to the surgeons.

General administrative duties.

Ensure all interactions and processes comply with confidentiality and privacy standards.

Essential Skills:

The ability to work autonomously with minimal supervision and collaboratively in a small team environment.

Solid organisational and time management skills, with the ability to work under pressure.

Clear, professional written and verbal communication skills.

A strong understanding of patient confidentiality.

Excellent multitasking and problem-solving skills.

Friendly, effective communication and empathetic interpersonal skills.

Exceptional attention to detail and a passion for providing high-quality service.

Your previous secretarial experience will be essential and a sound knowledge of Microsoft Office Suite (Word, Excel and Outlook) is desirable. High standards of presentation are also essential.

Apply now to join a practice where your skills, compassion and professionalism truly matter.

Located at Darwin Private Hospital.

Parking on site.

To find out more about us, please visit our website https://www.nautilusorthopaedics.com.au/darwin/