About Us

Welcome to Juno House — Perth's newest co-living residence designed for students and young professionals aged 18–35. With 103 boutique rooms and 211 beds, vibrant community spaces, and premium shared amenities, we're redefining accommodation with a focus on connection, support, and comfort in the heart of the CBD.

We're a passionate, hands-on team committed to delivering a memorable resident experience — and we're looking for someone just as enthusiastic to join us.

The Role

As our Front Office Supervisor, you'll be the friendly face at the front desk, the go-to support for our community, and the steady hand behind our daily operations. You'll oversee a casual Residential Advisor, provide leadership on shift, and work closely with the General Manager to ensure our front office runs smoothly.

This is a perfect opportunity for someone who thrives in a fast-paced, people-first environment and wants to help shape a new kind of accommodation experience.

Key Responsibilities

Supervise day-to-day front office operations and oversee one casual Residential Advisor

Respond to resident inquiries, maintenance issues, and general support requests

Manage check-ins, check-outs, room allocations, and key handovers using RMS Cloud

Process payments, bonds, and tenancy documentation

Support community activities, parcel management, and incident reporting

Handle resident feedback or complaints with empathy and professionalism

Maintain a warm, inclusive, and safe environment for all residents and guests

Liaise with housekeeping, maintenance, and management to resolve issues efficiently

What We're Looking For

2–3 years' experience in front office, guest services, student housing or hotel reception

Confidence supervising staff and leading by example

Strong problem-solving skills and the ability to work autonomously

Excellent communication and customer service skills

Familiarity with RMS Cloud or similar property management systems

Flexible availability for a rotating roster including evenings and weekends

A passion for youth and community living — bonus points if you've lived or worked in co-living or student accommodation before!

Demonstrated experience in cash handling and financial transaction processing

Must have full working rights in Australia

Proficient with Microsoft Office suite and ability to learn new software systems quickly