Randstad is currently open to applications for Administrative, Customer Service and Case Management Professionals to join this not for profit within their Aged Care Services team. Working with a passionate team, initially as a part time (3 days p/w), this is a great opportunity to showcase your experience within a reputable and caring organisation in the Elderly Care sector. In this role you will coordinate and support a high standard of client care and service within a well established NFP. Bringing a positive, approachable and empathetic demeanour, you will play a pivotal role within the organisation as a customer service and case management professional.

Customer Service Coordinator

• Customer service, case management and administration
• Scheduling with and for internal and external stakeholders
• Collaborate with clients and third parties, via phone and email
• Electronic data management and filing
• Provide high attention to detail in reporting and distribution of records, in adherence to all relevant acts and regulations
• Phone and email correspondence with clients, internally and with third parties

The successful candidate will

• Demonstrate high competency in administration with an interest in elderly services
• Have previous experience working in administration, customer service or other relevant field
• Be driven by a positive, welcoming and empathetic attitude
• Strive for excellence in service delivery
• Passion for community and understanding of CHSP/HCP
• Hold a WWVP or be willing to attain and be able to pass a criminal history check

What's in it for you?

• A great team culture alongside passionate and dedicated people
• Excellent remuneration and company benefits
• A beautiful office to work out of, with induction and training provided
• A connection with community where you will create tangible impact to members and clients, across the ACT

This is an exciting opportunity to get involved with a well established ACT Not For Profit organisation. If this sounds like the next step in your career, apply now. Have questions? Contact at [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.