Relationship Manager

Location: Melbourne, Victoria. Sydney considered.

The Youth Impact Foundation employs its staff under the Social, Community, Home Care and Disability Services Industry Award. This job is classified under this award as Level 3.

Our Story

The Youth Impact Foundation is dedicated to Australia’s young people and the charities supporting them. The Youth Impact Foundation is the central organisation that houses several subsidiary charity brands under a model that allows charities to do their best, highest value work, living out their vision or delivering programs, rather than being in the day-to-day details of running their organisation. Several brands operate under the The Youth Impact Foundation umbrella, each with their own rich history prior to joining the Foundation, check out all of our brand here:

https://www.theyouthimpactfoundation.org.au/

About the Role

You will be employed under The Youth Impact Foundation, with your primary responsibility being the sales and relationship management for The Flourish Journey.

Based in Melbourne, The Flourish Journey creates space for teenage girls to explore their identity, build healthy relationships, and develop leadership skills. Through their programs they are fostering a generation of empowered, resilient and connected teenage girls who can shape a future where everyone flourishes: https://www.theflourishjourney.org/

While this will be your main focus, Relationship Managers at The Youth Impact Foundation may also support one or more additional brands within the organisation as needed. With stakeholders, you will be the main point of contact throughout all steps of product and service delivery for The Flourish Journey offerings.

Your role will focus on the following detailed functions.

Specifically, you will:

Manage inbound leads - action and conversion of warm inbound leads.

Lead outbound sales - responsible for stakeholder outreach and outbound cold lead generation and conversion. (Call lists, leads and customer profiles are provided).

Manage new and existing clients through the point of purchase, in the lead-up to events and programs, as well as afterwards.

Develop and maintain an in-depth knowledge of all Youth Impact Foundation Brands, impact, and offerings for young people, schools, and community organisations.

Complete effective and detailed CRM management of all new stakeholders, sales, leads, and purchases.

Work as part of the Business Development Team to implement strategies that help The Youth Impact Foundation to grow.

Our Ideal Candidate:

Mission-driven and relational, with a genuine passion for helping young people thrive

Organised and proactive, thrives in fast-paced settings, manages tasks independently, and focuses on outcomes

Confident communicator, target-driven, comfortable on the phone and cold calling, and committed to representing our brands with care

Our Values

Serve outside the spotlight

Be daring

Put your relationships first

Heart centred

Better never stops

Celebrate quirk, bring joy

Embrace your story

Location

Employees have flexible working arrangements with hybrid work available based on job role and requirements.

The preference is for an employee based in Melbourne, however candidates in wider Victoria or NSW will be considered.

Employee Benefits

We pride ourselves on our heart-centred culture and believe in building each other up by affirming the good in one another and putting relationships first. By joining our Team you will have the opportunity to:

Work closely with stakeholders to help their young people lead themselves and with others, whilst also building protective factors for their wellbeing.

We have flexible working arrangements, including in-person office time and flexible working-from-home arrangements.

Be part of a passionate and dedicated team that seeks to make a difference in our world.

Annual team retreats, and other events designed to build relationships and reconnect with our vision.

Generous NFP salary packing ($15,900 tax-free) plus meal and entertainment benefits.

5 days of Volunteer Leave per year

Additional Information

The Youth Impact Foundation is a child-safe organisation and takes safeguarding and child safety extremely seriously. All staff that work for The Youth Impact Foundation must ensure adherence to a set of policies and practices that are designed to protect and care for all the young people we come into contact with.

It is a requirement that you have the following:

A current paid employee VIC/NSW Working with Children Check (if you don't already have one, you have a willingness and ability to get one. Job offers are conditional on having a valid check).

Willingness to have a police background check carried out on your behalf to ensure you meet our strict working with children requirements.

You must not have any criminal offences prohibiting you from working with children or being barred from working with children in any global jurisdiction.

To Apply

The application and selection for this role will take place across the following steps:

Step 1: To apply, attach and submit your Resume and Cover Letter (bonus points if cover letter includes a random fact about you).

Step 2: Those applications that pass the initial screening will receive an email with a link to our video application, this will require you to answer six short questions to camera via video submission. This will help us to get to know you quickly!

Step 3: Those that successfully progress through step two will progress to the final stage:

Phone interview.

Face-to-face interview

Candidates notified of the outcome

Reminder - As a part of this step of the interview process, you will be required to undertake a National Police Check.

If you wish to make contact with our team before, or during your application, please reach out to (02) 9814 1722 or [email protected]