Love Bubble Tea? Ready to Step into a Leadership Role in a Fast-Paced Environment?

HeyTea is seeking passionate and capable Shift Supervisor to help lead the team at our Emporium location. This is a hands-on role where you’ll be actively involved on the shop floor, by setting the tone, supporting team members, and ensuring smooth operations and outstanding customer experiences every day.

Why Join HEYTEA?

Competitive above-award salary, with a generous KPI incentive structure rewarding strong performance.

Clear pathways for career progression and salary growth.

A supportive, energetic team environment where your contribution makes a real impact.

Employee discounts on all HeyTea products.

What You'll Bring:

Experience in a supervisory role within fast food, hospitality, or beverage environments

A passion for excellent customer service and product quality

Strong leadership, coordination, and communication skills

Proven ability to support and motivate a team in a fast-paced setting

Advanced bubble tea or barista experience highly regarded

Proficiency with POS, cash handling, and stock control

Understanding of WHS and food safety standards

Availability across rotating rosters, including weekends and public holidays

Mandarin-speaking skills are a must

What You'll Be Doing:

Lead by example on shift, coaching and supporting team members in real time

Prepare and serve bubble tea beverages to HeyTea standards

Supervise daily barista operations and uphold hygiene and safety practices

Manage stock levels and minimise waste

Assist with roster planning and ensure adequate shift coverage

Resolve customer concerns professionally and promptly

Mentor and train new staff, supporting their development

Support the Store Manager with operational tasks as required

Be part of something exciting – shape the future of tea culture in Australia with HEYTEA. If you're ready to lead with passion and purpose, we want to hear from you.

Apply now to join the HeyTea team!