About Us

The National Institute of Technology (NIT) is a progressive and highly regarded training organisation specialising in delivering courses in Information Technology, Engineering, Project Management and Business Management.

The National Institute of Technology works with universities and higher education providers such as Murdoch University, Edith Cowan University, Southern Cross University, and Sheridan Institute of Higher Education to provide pathway programs to international and domestic students. We partner with the Australian Computer Society and Engineers Australia Professional Year Programs.

To learn more about the National Institute of Technology, visit our website: www.nitaustralia.edu.au

About the Role

We are seeking a personable, tech-savvy, and customer-focused Education Sales Consultant to handle inbound calls and chats from students enquiring about our courses and training programs.

❗ No cold calling – 100% inbound enquiries only.
You’ll be speaking and chatting with people who have actively reached out to us via phone, WhatsApp, web forms, or email.

What You’ll Do

Respond to inbound enquiries from potential students

Engage with incoming chat messages on platforms like WhatsApp, website chat, and email

Provide accurate, engaging information about NIT’s qualifications, short courses, and training pathways

Understand student needs and match them with the right program

Follow up with leads who request more info or want to enrol

Log all interactions in our CRM system for efficient tracking

Coordinate with internal staff for smooth enrolment processing

What You’ll Bring

Excellent verbal and written communication skills

Friendly, professional, and patient demeanour

Prior experience in customer service, sales, or education advising (preferred)

Ability to handle multiple chats and calls effectively

Familiarity with messaging platforms like WhatsApp, Messenger, or Intercom (a plus)

Tech confidence with CRM tools and online platforms

Why Join NIT?

Work in a mission-driven education environment

No cold calling – just real conversations with motivated learners

Flexible working hours

Training provided and long-term career growth opportunities

Attractive commission on successful sales closures.

How to Apply

To apply for this position, submit your resume addressing the selection criteria.

Only short-listed candidates will be contacted.