Hybrid working, with a great office location in World Square

$75,000 + super + NFP salary packaging

Australian Bone Marrow Donor Registry trading as Stem Cell Donors Australia

At Stem Cell Donors Australia, our mission is simple but powerful: to save lives by connecting volunteer donors with patients in urgent need of blood stem cell transplants. As part of a global donor registry network, we play a vital role in connecting patients with matched donors, offering their best — and often only — chance at survival.

The Role

We’re seeking a Donor Support Coordinator to join our life-saving mission. In this role, you’ll case manage individual donor journeys — from the moment a donor is identified as a match, through to post-donation recovery. You’ll coordinate closely with donors, collection hospitals, and patient-facing teams to ensure every step of the donation process is smooth, safe, and supported.

This is a fast-paced, emotionally nuanced role that requires exceptional people skills, critical thinking, and the ability to juggle multiple priorities under time pressure. You’ll be the steady, compassionate voice guiding donors through a process that could save someone’s life.

Key Responsibilities

What would a typical day look like?

You might be:

Contacting donors to deliver life-changing news — they may be a match for a patient in need of a blood stem cell transplant

Coordinating complex logistics with hospitals to support donor workups and collections

Case managing active donations, ensuring all medical, ethical, and logistical requirements are met

Supporting donors through every stage of the process, from initial testing to post-donation follow-up

Maintaining meticulous records and liaising with internal and external stakeholders to meet strict timeframes

What We’re Looking For

Experience in case coordination or case management in a clinical, health, or customer-facing setting

Emotional intelligence to support people in high-stakes, sensitive situations with care and professionalism

The ability to prioritise and problem-solve quickly in a dynamic, time-critical environment

Excellent communication and relationship-building skills

High attention to detail, especially in managing sensitive personal and medical data

A tertiary qualification in Healthcare, Social Sciences or a related field is desirable

What You’ll Gain

A career with real-world impact — every case you manage is a chance to save a life

A supportive and passionate team committed to excellence and making an impact

Comprehensive training and ongoing development

Generous salary packaging benefits

As part of the recruitment process, you may be required to participate in relevant National Police, Employment History and/or Professional Membership and Qualification checks and validation of Australian Work Rights, prior to offer of employment at Stem Cell Donors Australia.

Stem Cell Donors Australia is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

For further details on this position please contact Hayley Croston on 02 9052 3326 or Jenna Passaro on 02 9052 3321

Applications for this role close Friday 22nd August at 5:00pm.

We are not accepting applications from Recruitment Agencies