JOB ADVERTISEMENT – WITH EMAIL REQUEST

Loan Assessor – Competitive Pay, Career Growth & Work-Life Balance

Surfers Paradise | Hybrid Work | Competitive Salary + Benefits

If you have strong communication skills, thrive in a focused, fast-paced environment and enjoy making informed decisions, this could be the perfect opportunity for you.

About You

You are proactive, detail-oriented, and eager to grow in a fast-moving industry. While loan assessing experience is not required, strong customer service skills and a professional approach are essential.

Key qualities we’re looking for:

A positive attitude and eagerness to learn.

Strong attention to detail and ability to follow set processes and understand compliance.

A customer-first mindset with excellent communication skills.

The ability to stay calm and professional in challenging situations.

A strong work ethic, reliability and commitment to achieving set targets.

Proficiency in data entry and computer systems, with the ability to adapt to change.

Why Join Us?

We are a rapidly growing fintech company with around 35 employees, leading the way in providing responsible lending solutions across Australia. We pride ourselves on delivering exceptional customer service while fostering a positive and supportive work environment.

This isn’t your typical 9-to-5 role – we operate on a rotational roster, including afternoon shifts and weekend overtime. But here’s the best part: we offer exceptional overtime rates and generous shift incentives, so your flexibility and hard work will be well rewarded!

If you want to know more about the position, send us an email addressed to the HR Manager: [email protected], and we will send you more info. We look forward to hearing from you.

EMAIL RESPONSE

Hi [name]

We are really excited you contacted us for more information about the Loan Assessor position we are currently recruiting for.

I have attached a copy of the Position Description for you, but I also want to highlight these important aspects of the role:

As a Loan Assessor, the primary responsibility is to assess loan applications in line with credit laws and internal policies. In summary, your key responsibilities will include:

Evaluating applications to make responsible lending decisions.

Assessing individual situations and making informed decisions regarding fees and payments.

Communicating effectively with customers and colleagues.

Maintaining detailed and accurate records of all interactions.

Ensuring compliance with credit laws and company policies.

Handling customer account inquiries, including complaints, via phone and email.

At Sunshine Loans we take pride in our commitment to our responsible lending obligations, which includes making accurate assessments of each and every application. Therefore, it is important to us to build our team with people that prioritise integrity and have high moral values.

After reading the Position Description, if you are keen to formally apply, we’d love to hear from you. Simply reply to this email with:

Your up-to-date Resume / CV

A Cover Letter or Email outlining:

why you are interested in this position; and

why we should consider you.

We can’t wait to hear from you!

Warm regards,
The Sunshine Loans HR Team