Job Title: Part-Time Distillery Assistant
Location: Critters Distillery, Woolgoolga NSW
Hours: Wednesday to Friday, 10:00 AM – 4:00 PM
Employment Type: Part-Time

About Us:
Critters Distillery is a family-run craft distillery located on the beautiful Mid North Coast of NSW. We produce award-winning, paddock-to-glass spirits and are passionate about quality, community, and sustainability.

As our business continues to grow, we’re looking for a motivated and multi-skilled Distillery Assistant to support our team across several key areas of the business.

Key Responsibilities:

· Sales & Customer Service

o Welcome and serve customers at the cellar door

o Assist with retail and wholesale sales

o Build strong relationships with customers and stockists

· Business Administration & Accounts

o Assist with invoicing, order processing, and account reconciliation

o Maintain accurate records and support general admin tasks

· Postage & Freight

o Prepare and dispatch online orders

o Liaise with courier services and manage logistics

o Ensure timely and accurate fulfilment of customer orders

· Cellar Door Support

o Keep the tasting room clean, stocked, and inviting

o Assist with tastings and on-site events as needed

o Represent the brand with professionalism and enthusiasm

What We’re Looking For:

· Friendly and confident with excellent communication skills

· Highly organised and able to manage multiple tasks independently

· Basic understanding of admin or accounting software (Xero experience a plus)

· Strong attention to detail and a passion for customer service

Bonus Skills (Nice to Have):

· Hospitality or retail experience

· Experience with postage platforms like Aramex or Australia Post

· Content creation or digital marketing background

· RSA

Why Work With Us:

· Be part of a supportive, creative, and growing small business

· Enjoy a relaxed work environment and flexible part-time hours

· Learn about the craft spirits industry from the inside out