Join One of Australia’s Most Progressive Law Firms

Repute Law is a dynamic, fast-growing legal practice delivering outstanding legal services through a modern, tech-enabled, remote-first model. With existing divisions in Criminal Law and Family Law, and five new areas launching this year, we’re changing the way legal services are delivered in Australia.

We’re now looking for exceptional Case Concierge with a Paralegal background to join our frontline team. If you’re client-focused, confident, and ready to grow with a bold and agile firm—this could be your next big move.

About the Role

As a Case Concierge, you’ll be the first point of contact for prospective clients. Delivering a polished, professional, and human experience that sets the tone for everything that follows.

You’ll handle inbound enquiries via phone, assess urgency and fit, explain our fixed-fee model, and guide clients through the first steps of legal engagement. You’ll also collaborate closely with our internal teams, ensuring smooth handovers, consistent messaging, and outstanding support.

This is a client-facing, operations-focused role ideal for someone with strong communication skills, attention to detail, and a passion for delivering service that truly makes a difference.

Your Day-to-Day Responsibilities

Responding to inbound hotline and website enquiries to provide clients with trust and assurance

Collecting client details and identifying key issues such as court dates and urgency

Explaining our legal process, including retainer requirements and fixed fees

Coordinating initial consultations with Senior Lawyers

Sending follow-up messages and ensuring the client experience is seamless

Liaising with Case Managers, Consultants, and Practice Managers

Maintaining internal documentation and client records in Clio and VXT

Supporting conversion efforts with confident, client-friendly communication

Aligning communication practices with firm-wide protocols and standards

Who You Are

You’re sharp, solutions-focused, and ready to be the calm, professional voice at the other end of the line. You care about the client journey and thrive in fast-paced, high-trust environments. You’re confident discussing our services—because you understand that clarity builds trust from the very first conversation.

We’re looking for someone who:

Has previous experience in a legal, client service, or high-performance paralegal role

Communicates clearly and confidently over the phone and in writing

Is tech-savvy and comfortable using systems like Clio, VXT, and Microsoft 365

Understands the importance of consistency, process, and discretion

Is proactive, professional, and thrives in remote or hybrid work settings

Has valid Australian/NZ work rights and access to a reliable home office setup (cabled internet essential)

Brings warmth, professionalism, and a team-first attitude every day

Why Join Repute Law

100% remote work model with flexibility and autonomy

Be part of a progressive firm redefining how law is practised

Work with top-tier lawyers and operations professionals

Access to cutting-edge legal tech and operational support

Structured onboarding and ongoing training

Sydney CBD office available if you prefer a hybrid setup

A truly supportive team environment where performance is celebrated and balance is respected

How to Apply

We’d love to hear from you.

Please submit your CV along with a tailored cover letter explaining your interest in the role and why you’d be a great fit for Repute Law.