Position Title: Sales Representative
Reports to: Director / Sales Manager
Location: Bunbury & South West WA
Employment Type: Full-time

About Gilmour Plumbing & Gas

At Gilmour Plumbing & Gas, we pride ourselves on delivering high-quality plumbing, gas, and environmental solutions. Our services include general plumbing, septic systems, energy-efficient heat pumps, whole-house filtration, and long-term maintenance programs for residential and commercial clients.

Role Purpose

The Sales Representative is responsible for driving revenue growth by selling our plumbing and gas services, including septic systems, heat pumps, and filtration solutions. This role also involves nurturing existing client relationships, identifying new business opportunities, and increasing recurring customer revenue.

You will be required to effectively engage and build trust with a diverse range of clients, including:

Builders

Property Managers

Facility Managers

Domestic Homeowners

Key Responsibilities

Proactively sell the following key services/products:

Plumbing and gas solutions

Septic system installations and servicing

Heat pump hot water systems

Whole-house and under-sink filtration systems

Build and maintain strong relationships across a broad client base, adapting your communication and sales approach to suit builders, property and facility managers, and residential customers

Manage and grow a portfolio of existing clients, ensuring high retention and satisfaction

Identify and convert new business opportunities across residential, commercial, and building sectors

Conduct site visits, assess client needs, and prepare tailored quotes in coordination with the operations team

Maintain a regular follow-up schedule for quotes, leads, and client check-ins

Promote recurring maintenance programs to increase repeat business and passive revenue streams

Meet and exceed annual sales targets (minimum $1.4 million in sales per year)

Maintain up-to-date CRM records, ensuring all sales activities and outcomes are tracked

Attend relevant events, expos, and meetings to represent the brand and expand networks

Collaborate with technicians and admin to ensure smooth project delivery and handover

Key KPIs

Annual Sales Target: $1.4 million in confirmed and invoiced sales

Recurring Revenue Growth: Increase recurring customer revenue year-on-year

Client Retention Rate: Maintain strong relationships and repeat business

Quote Conversion Rate: Track and improve % of quotes converted to jobs

Lead Response Time: Prompt engagement with inbound enquiries and referrals

Ideal Candidate

Proven experience in sales (ideally in trade, plumbing, or construction industry)

Strong relationship-building skills with a customer-first mindset

Confident communicating with a variety of stakeholders—from builders and property managers to domestic clients

Ability to understand technical solutions and explain them in customer-friendly terms

Comfortable working independently and meeting KPIs

Excellent communication, time management, and follow-up skills

Tech-savvy – able to use CRM, quoting tools, and email efficiently

Current WA driver’s licence