About the business:

Established in 1991, Cyient provides engineering, geospatial, design-led manufacturing, and network and operational support services to global industry leaders, including many Fortune 500 clients. We leverage the power of digital technology and advanced analytics capabilities, along with domain knowledge and technical expertise, to solve complex business problems across several industries, including aerospace and defense, industrial, medical, utilities, semiconductor, telecommunications, rail transportation, energy, and natural resources. Our 15,000 associates are located in more than 21 countries, supporting 12 industries, including aerospace, rail transportation, power generation, telecommunications, and medical technology. With a soundtrack record of growth and profitability, we are committed to developing a sustainable society and actively promoting education and inclusive growth initiatives in our local communities.

OVERALL POSITION OBJECTIVE

The Field Service Technical Consultant is to deliver exceptional service to the business. This person would thrive on challenges in a high paced environment, has a passion for Field Service Lightening Product and has excellent communication and interpersonal skills as well as be a team player.

In this role, you will be:

· Execute and support Field Service Implementation for Utilities Sector

· Great understanding of ecosystem

· Initiate Solution level discussions with the customer, able to provide the direction

in implementing key features

· develop, configure features on Application

· Investigate, troubleshoot, triage reported defects

· Resolve defects with a proposed fix

· Test the proposed fix in Sandbox and Production

· Formalize the patch release

· Data fixes, Standard Operation Procedures, User Management

· Release official fix to business users and/or L1 helpdesk

· Responsible for delivery of high-quality design within given time

· Deliver cost effective design solutions

· Handling custom integrations, Apex code on platform

· Work with team and manager to improve Productivity and Quality.

Key Accountability

Description

Ensure designs meets quality requirements based on Process document and guidelines

Design & Deliver the designs both internally/externally by referring all Telstra systems/DBoRs

Preparation, Verification & Validation of network designs

Provide technical support to team

Ensure volume targets are met on daily/weekly/monthly

Ensure designs meets quality requirements based on Process document and guidelines

Ensure designs are delivered on-time with high productivity rate

Ensure to deliver cost effective design solutions

Quality Control/Assurance

Ensure designs meets quality requirements based on Process document and guidelines

Ensure improved performance & quality service delivery on weekly/monthly basis

Drive best practice in line with company Framework and BESt Practices

Ensure the provision of consistently high-quality services to our customers;

Work effectively as part of the team, with both internal and external key stakeholders.

Key Behaviours, Skills and Experience

Bachelor of Engineering Graduation

Excellent verbal and written communication skills

Deliver excellent cost effective designs

Exposure in the Telstra network arena

Proficient in MS suite, Word, Excel, Outlook, PowerPoint and SharePoint

Capability of working autonomously and in teams collaboratively

Strong attention to detail

Ability to prioritise tasks

Strong time management skills

SME level understanding SME understanding of the following systems

MACS, Multiman, TPD, MITS, GDD, CADLINK, Prophet, CANRAD, WidePlan, NNACS, TNAV / TPNI, Node Manager, CMART

Previous experience in a similar role (or) having hands-on experience on above mentioned systems

Product Knowledge and Industry Experience

Cyient is an Equal Opportunity Employer. Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.