Operations Assistant Required

About Dale Air

Dale Air is a trusted name in the HVAC industry, known for providing tailored heating and cooling solutions across Victoria for over 26 years. We specialise in ducted heating and cooling systems, delivering high-quality solutions for residential and commercial applications. While ducted systems are our primary focus, we also supply and install split systems and multi-split systems, ensuring we meet the full range of customer needs.

As an accredited provider under the Victorian Energy Upgrades (VEU) program, we pride ourselves on professional service, energy-efficient product offerings, and a supportive workplace culture

About the Role:

We are seeking a reliable and motivated Operations Assistant to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys varied tasks, and is eager to grow within a dynamic operations team. You will work closely with our Operations Manager to ensure the smooth coordination of day-to-day activities related to installations, servicing, stock management, and client communication

Key Responsibilities:

Assist with daily scheduling of contractors for new installations and servicing of existing systems

Communicate with clients to clarify details and confirm service or installation requirements

Coordinate and place product orders with suppliers

Perform stock takes and assist with moving and organising stock across locations

Support in designing installation plans and layouts for HVAC systems

Help manage workflow tracking and documentation within internal systems

Collaborate with the operations and admin team to resolve any job-related issues promptly

Skills and Attributes:

Highly organised with strong attention to detail

Excellent communication skills (both verbal and written)

Problem-solving mindset with a can-do attitude

Comfortable liaising with clients, suppliers, and contractors

Capable of working independently and as part of a team

Proficient with Microsoft Office (especially Excel) and able to learn new systems quickly

Experience with a CRM system is preferable but not essential

Physically able to assist with occasional lifting/moving of stock

Experience & Qualifications:

Previous experience in operations, scheduling, customer service or trades support is highly regarded

HVAC, plumbing, or building industry knowledge is an advantage but not essential

Valid driver’s license preferred

Why Work With Us?

Work in a supportive and close-knit team

Opportunity to grow into a long-term career in operations

Located in our Braeside office with free on-site parking

Be part of a company making a difference through energy-efficient solutions