We began 24 years ago with a knock-out exhibition at the Art Gallery of NSW which raised over a million dollars. People from the remotest, most beautiful part of the desert, then used this money to develop their own organisation, with a culture of caring, compassion and determination.

At the time, the focus was to get family members home to Kintore on dialysis, for people to be looked after on country and to maintain the traditions of looking after country and passing on cultural heritage to future generations.

It took a little time…and a lot of hard work…but in 2004, Purple House started dialysis in Kintore, the first of its kind, and set a precedence for many others to follow.

Today we are proud to say we have helped many communities to get their people home and now operate Dialysis in 20 (and growing) remote communities across NT, SA and WA. We also run two mobile dialysis trucks, provide a range of support services including Aged Care, NDIS, Primary Health and Social Support, run a successful bush medicine social enterprise and always working on new innovations.

We have come a long way in two decades and are excited about the next chapter!

About the Role

We are seeking a culturally aware, compassionate and driven Intake and Assessment Case Manager to join our Malpa Social Support team in Alice Springs.

This role is central to helping new clients and families navigate the aged care system, particularly through My Aged Care. You will guide and support Elders through the intake and assessment process, help them understand service options and associated costs, and ensure they are well-prepared for reviews, plans and changes.

Your work will be grounded in cultural safety and trauma-informed practice, always centering the voices and needs of Aboriginal clients and their families.

Key Responsibilities

Guide clients and families through aged care intake and assessments.

Assist with My Aged Care registration and understanding entitlements.

Support clients in identifying service providers and reviewing options.

Explain and clarify care contracts, responsibilities and costs.

Prepare Elders and families for care planning and review meetings.

Advocate to ensure cultural, care and safety needs are met.

Refer new clients to internal programs (Aged Care, Social Support).

Provide mentorship to team members working with new clients.

Assist with complex cases and collaborate with other Purple House staff.

Promote a safe and culturally respectful workplace at all times.

About You – Essential Criteria

To thrive in this role, you will have:

Certificate IV in Aged Care or equivalent (Community Services, Health etc.).

Strong interpersonal and cross-cultural communication skills.

Sound understanding of My Aged Care, aged care pathways and providers.

Knowledge of trauma-informed practice and person-centred care.

Ability to navigate service complexity and empower clients to make informed choices.

Community knowledge and experience working with Aboriginal organisations.

High-level documentation and reporting skills.

Ability to work both independently and as part of a collaborative team.

A current NT driver’s licence and ability to travel locally as needed.

Current National Criminal History Check and eligibility for NDIS Worker Screening.

What we offer

Attractive salary with 12% super + generous salary packaging options

6 weeks annual leave plus 17.5% leave loading

Other generous leave entitlements

We offer relocation assistant to support your move to this beautiful part of Australia

How to apply

If you think you're a great fit for this role, please tell us why by submitting a one-page cover letter and resume via SEEK.

We encourage you to explore our website, Facebook and Instagram to see how we roll.

For general enquiries about the position, or a for a copy of the position description, please reach out to the People team at [email protected]

No Agencies Please

Applications close on 28 August 2025

You are encouraged to apply as soon as possible as applications will be reviewed on submission and as such the closing date is subject to change without notice.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.