• $87,138 + super + NFP salary packaging benefits
• Fixed Term Full Time Contract until 30 June 2026 with possibility of extension
• Location: Mparntwe (Alice Springs) 0870
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity
Stuart Lodge provides transitional accommodation for singles and families in Alice Springs who are homeless or at risk of homelessness. Stuart Lodge has 33 rooms (with up to 68 beds).

Our support services provide assessment, case coordination/case management services associated with participants experiencing homelessness who are residing at the Stuart Lodge facility. We actively work to expand family support partnerships with parenting and childcare programs across the region to help facilitate improved family outcomes across all our NT services.

This is an on-site position based at Stuart Lodge. As a Housing Case Manager, you will work closely with a diverse and often vulnerable client group, delivering culturally safe, trauma-informed, person-centred, solution focused case management. You will assess immediate and long-term needs, advocate strongly for clients, and coordinate support services to help them move towards housing stability and independence. With a focus on respectful engagement, you will contribute to positive outcomes for clients and their families while working as part of a supportive, multidisciplinary team.

Your Key Responsibilities

• Deliver person-centred case management services using Mission Australia's National Case Management Approach to support clients in their transition to stable housing.
• Conduct intake assessments, develop tailored case plans, and maintain a caseload of approximately 20-25 clients while supporting additional individuals as needed.
• Assist clients with tenancy applications, liaise with housing providers and government agencies, and provide practical help setting up and maintaining housing.
• Refer and connect clients with appropriate services (e.g., AOD, mental health, financial counselling, childcare), advocating for their ongoing support and wellbeing.
• Respond to crises with calm professionalism, identify risks, and implement strategies to manage safety and support engagement.
• Maintain accurate, timely records and contribute to internal reporting, continuous improvement processes, and team case reviews.
• Engage in culturally safe and trauma-informed practice, maintaining strong partnerships with Aboriginal communities and services across the region.

Requirements for Success

• Minimum Cert IV in a relevant field (or willingness to study), or a degree with at least 1 year of experience in case management or community services.
• Demonstrated experience in housing, homelessness, or residential settings, with the ability to manage a diverse caseload and support clients with complex needs.
• Deep understanding of Aboriginal cultural protocols and ability to provide culturally responsive support within a trauma-informed framework.
• Effective verbal and written communication skills, with confidence presenting to and liaising with government, non-government, and community stakeholders.
• Capacity to stay calm, compassionate, and resilient in the face of challenging behaviours, trauma responses, or volatile client situations.
• Skilled in building client rapport, developing goal-oriented support plans, and empowering clients towards self-agency and stability.
• Proficient in Microsoft Office and data systems, with strong organisational skills and the ability to manage time and administrative tasks effectively.
• First Aid Certificate is desired but not required.
• Must have Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Additional $350 each year to help with the cost of living in a remote area
• Access to up to 3 additional days Personal/carers leave each year

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Remote benefits include:

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How To Apply
To be considered for this opportunity, click 'apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you