Join Australia’s Leading Tech Retailer/Service Center – Be a Driving Force at Centre Com!

About Us

Centre Com is Australia’s largest and fastest-growing computer hardware retailer, with a strong presence across Victoria, New South Wales, South Australia and now Queensland. We are proud to be the go-to destination for tech enthusiasts, gamers, businesses, and everyday Australians alike.

Our success is driven by a commitment to customer-first service, technical expertise, and a culture built on transparency, collaboration, and innovation. At Centre Com, we don’t just sell products—we build careers, nurture talent, and foster an environment where people are empowered to grow.

About the Role

This role is based in Springwood, Queensland.

• Transformation Services calls, installing and servicing Laptops, PCs, and PC peripherals and/or electronic equipment

• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script

• May perform routine installs, moves, adds and changes as part of a directed team, including:

• Complex desktop and laptop break fix work

Whole unit replacement

FRU Parts Replacement

• Load software with a script

Performs scripted image loading, unit diagnostics and replaceable unit swapping

Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals

• Performs preventative maintenance activities on certain products as directed

Maintains a high degree of professionalism in actions, demeaner and dress.

Ensures customer satisfaction throughout

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ASP ticketing system

• Performs onsite repairs mainly on laptops at surrounding schools. (Company Car Provided)

#L1-ASP1

You will be successful in this role if you have:

• High school degree required

• Minimum 1-2 Years of hands-on experience with laptop repair

• A+ certification a plus

• Apple AASP experience or GSX knowledge is a big plus

• Specific Manufacturer certification and/or training as required., i.e. Apple, Dell, Microsoft, HP, ACER, Lenovo, MSI, ASUS. Apple skill background are highly desired.

• General knowledge of laptop hardware and software including basic knowledge of Microsoft applications

• Basic mechanical skills and understanding of electro static discharge (ESD) procedures

• Training and/or vendor certifications as required including completion of Core Training

• Ability to resolve basic / non-complex problems as directed

Police or criminal background verification clearance may be required

Must have Full valid Driver License.

Good communication skills is a must. Successful capitates will gain the advantage becoming HP/Lenovo/ACER/MSI/ASUS, and /or Apple Certified technician.