We are looking for an Operations Support Specialist - Scheduling to join our busy and dynamic Electronic Security team in Dingley Village.

📍 Dingley Village, Victoria
🌍 Globally recognized company
💲 Competitive Remuneration Package
👨‍⚕️ Supportive team/branch culture

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

We are currently seeking an energetic and experienced Operations Support Specialist to join the team, reporting to the Operations Support Supervisor.

The main Duties and Responsibilities include:

Work Order Management including Scheduling Work Orders to Field Technician

Managing customer SLA’s & compliance

Other duties may include:

Customer service and administration

Proactively updating customers on service work and enquiries

Raising of purchase orders & work orders

About You

Australian or New Zealand Citizenship or Permanent Resident

Experience coordinating/scheduling field technicians in a fast paced environment (Essential)

Enjoys working in a team environment

Able to work between hours of 7am-5.30pm on a rotating shift roster

Experienced working with MS Office - Excel

Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)

A customer centric focus

Technical aptitude to pick up the industry and role quickly.

What we will offer you:

Competitive remuneration package

Supportive team structure with all training provided.

Ability to support and a difference to those most vulnerable in our community.

Working for a global organisation which brings job stability and where you are treated like family.

Planning and support for progression towards any role within Chubb

Access to an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.