Case Administrator required for a government project until November

Your new company

Opportunity for a case administrator to join a thriving State Government Organisation for a temporary project. If you are an enthusiastic individual with excellent communication skills, this could be an exciting opportunity to contribute to a dynamic team.

Your new role

• Assess and respond to cases of varying complexity in accordance with relevant legislation, organisational policies, processes, and case management guidelines.
• Assess and escalate critical matters by the team as appropriate, ensuring issues are effectively documented, tracked, and followed up as required.
• Assist in induction and training, coaching, and mentoring to support improvement and knowledge acquisition for delivery of business outcomes and customer service standards.
• Proactively participate in the improvement and development of systems, policies, procedures, and information systems relating to all complaints and statutory referral functions.
• Provide high-level administration across all functions, including accurate written communication to stakeholders, case management, and decision-making, in accordance with business rules.
• Engage with stakeholders and manage stakeholder relationships in a fast-paced environment.
• Produce a range of business correspondence presenting clear, factual, and pertinent information based on knowledge and analysis.
• Enhance the organisation's profile with its primary stakeholder groups through strong customer responsiveness and service delivery.
• Actively participate in monitoring and evaluation, ensuring that work is performed in line with monitoring and evaluation and records management practices.

What you'll need to succeed

• Experience in Case Management: Demonstrated experience in managing and closing cases, including documentation, tracking, and follow-up.
• Strong Written Communication Skills: Ability to produce clear, factual, and pertinent business correspondence and reports.
• Attention to Detail: Ensuring accuracy and compliance with relevant legislation, policies, and procedures.
• Stakeholder Engagement: Proven ability to engage with and manage relationships with various stakeholders in a fast-paced environment.
• Problem-Solving Skills: Creative and effective approach to resolving issues and closing cases.
• Legislative Knowledge: Understanding of relevant legislation and its application in case management.
• Administrative Skills: High-level administrative abilities, including the use of IT systems for case management and communication.
• Training and Mentoring: Experience in training, coaching, and mentoring team members to improve performance and knowledge.
• Proactive Improvement: Ability to participate in the development and improvement of systems, policies, and procedures.
• Customer Service Orientation: Strong focus on customer responsiveness and service delivery.

What you'll get in return
You will be offered a competitive pay rate, plus an unparalleled opportunity to work as part of a high-performance team working on projects with tangible social consequences. You will enjoy a modern work environment and be provided with all the tools and technology to get the job done right.

What you need to do now

If you are confident in your experience, please click on the 'APPLY NOW' link to send your updated resume to Lauren Horne at Hays. Any queries, email [email protected]. Please note, only successful candidates will be contacted.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply